DigiCall Solutions, a Cape Town-based call centre, has completed lead generation campaigns for HansaWorld and RedLinX.
Johannesburg-based financial advisory firm, Jorgensen Lascaris Financial Services, has used GoldMine, the contact management solution from FrontRange Solutions, to drive steady growth.
Accurate customer data is the cornerstone of any business, yet few companies actively keep their customer data current and relevant, says Chris O`Connell, COO of Knowledge Integration Dynamics.
The C B-Yond Group is offering disadvantaged youths a chance to become call centre agents.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Neil Harvey & Associates (NHA), a developer of managed healthcare software, has partnered with QlikView South Africa to provide instant data mining to its customer base.
ITWeb CX Summit Executive Dinner
National Alamo Car Rental South Africa has invested just under R1 million in call centre technology from Spescom DataFusion.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
FrontRange Solutions has been named winner of a 2005 Product of the Year award by Customer Inter@action Solutions magazine for its IP Contact Center 5.0 solution.
Real People now has in excess of 150 customer service centre staff in its East London offices in Quigney.
Softline Enterprise has introduced a locally adapted SalesLogix CRM training course in SA.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Hundreds of call centre jobs and easier public access to the Internet were among the plans outlined at the opening of the Gauteng Legislature this morning.
Xerox, distributed throughout sub-Saharan Africa by Bytes Document Solutions, has received certification from JD Power and Associates for excellence in customer service and support.
Xinjiang Unicom has adopted the Avaya IP Contact Centre solution to provide unified and timely services to its users.
The LR Group has developed training programmes for the Absa call centre, based on a blended learning approach.