Aspect Software`s Unified IP will be generally available in the fourth quarter of 2006.
Three Aspect Software executives received Lifetime Achievement Awards at a contact centre industry awards banquet hosted last week by Technology Marketing Corporation in New York.
Softline Enterprise has introduced Sage 1000, which combines the benefits of enterprise resource planning and customer relationship management into a single product.
Essilor, a customer of Softworx, regional SSA Global master distributor and a member of the EOH Group, has won the Gartner CRM Excellence Award 2006 for Europe, Middle East and Africa.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Cabinet has approved a number of determinations that will change the face of the ICT industry, says public enterprises minister Alec Erwin.
ITWeb CX Summit Executive Dinner
Softline ACCPAC and channel partner, AccTech Systems, have signed a R1.2 million deal with Micros Fidelio, a provider of food and beverage and front office hotel management systems.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
vodacom opened a walk-in customer care centre at Bloemfontein`s Mimosa Mall this week.
Softline ACCPAC will showcase the latest version of its customer relationship management (CRM) solution, Accpac CRM version 5.8, at Futurex in Sandton next week.
Knowing customers is one thing. Understanding them is another. Users tell us whether the technology is a true route to customer understanding.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Standard Bank has purchased a Web-based DataVoice Libra recording solution from Spescom DataFusion, for deployment in the Fraud Department of the Card Division contact centre.
Interactive Intelligence has posted revenue of $17.9 million for the first quarter of 2006, up 23% from $14.6 million recorded in the first quarter of 2005.
SAP Africa has appointed E-Prime Dynamix as a mySAP All-in-One business partner.
Arivia.kom has invested in a contact centre upgrade from Spescom DataFusion, as part of its drive to achieve improved customer service.