UK telecoms company TalkTalk is to invest over R200 million in the South African call centre industry.
IT-EM has contracted Rackspace Managed Hosting to host its Web sites dedicated to the online administration and management of major events.
Showtime Arabia is deploying an Internet Protocol-based contact centre solution from Avaya.
Softline Pastel has announced the availability of ACT!, an off-the-shelf contact management solution, from Incredible Connection, Makro stores and through Pastel`s reseller network.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Microsoft`s re-branding of its business software products coincides with a strategy to focus on small and medium business.
ITWeb CX Summit Executive Dinner
Softline Enterprise has partnered with Customer Management World Africa 2006 as a bronze sponsor.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Digital Mall has formed a joint venture with customer interaction specialist Inter-Active Technologies.
Equating customer relationship management (CRM) to the technology that enables it will doom a company`s efforts to failure, says Paula Hocking, business development manager, DVT.
Only sophisticated customer intelligence solutions can ensure intimate customer understanding, says Deon Cilliers, customer intelligence product strategy manager at SAS Institute.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
AccTech Systems alliance partner, AccTech North West, has been awarded a R500 000 contract to implement an integrated Accpac membership, billing, accounting and CRM system for F3 Funeral Society.
Customer loyalty: in the cut-throat, customer-is-always-right world of today, does such a thing even exist any more?
The Absa bank call centre won the Sacccom Best Largest Contact Centre award for the second year running. ITWeb was shown how it operates.
ContactinGauteng is preparing to attract more international business process outsourcing and call centre business to the province this year.