The Johannesburg Metro Police Department has introduced an SMS system for motorists to check outstanding traffic fines, summons and warrants.
Local ICT distributor, Comztek, has established a call centre as part of its initiative to enhance its service levels and offer more value to the reseller channel.
A local consortium is buying IT services and solutions company ATIO Corporation.
Five major marketing forces have converged over the past 10 years to place immense pressure on companies, says Gary Cokins, strategist for performance management solutions at SAS.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
There are five basic steps that will help companies to arrive at the correct decision when buying customer relationship management (CRM) software, says Errol Wills, MD of Lorge.
ITWeb CX Summit Executive Dinner
One of the most significant shifts we`ve seen in the ICT industry this year has been a move by customer organisations away from a reliance on technology for solving all their problems to a renewed focus on human skills.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Arivia.kom has automated its marketing with Siebel 7.8.
FrontRange shareholders have yet to meet, but the company`s delisting next month looks like a done deal.
With customer lifetime value information, companies can offer differentiated service levels, says SAS strategist Gary Cokins.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Space Television has selected Pastel Evolution to deliver instant and accurate data across its wide area network.
Microsoft is betting on the latest version of its CRM solution to deliver on initial promises and win market share.
Many vendors might think that if they scale down their solution, it will automatically be suited to the needs of small and medium enterprises - this is not the case.
VIP24seven has implemented an Internet Protocol (IP) telephony solution based on Cisco`s CallManager.