Château Gâteaux has implemented the solution in its primary locations to streamline deliveries and allow customers to track their deliveries in real-time.
The bank uses business intelligence to enhance client experience after reaching over 10 million digital clients.
Assumptions made about existing processes, what new software solutions will do and the value that will be obtained can undermine the success of a project, says The CRM Team.
State IT Agency MD Dr Bongani Mabaso wants to fill the CISO, CIO and COO positions, with the latter top of the list to deal with SITA’s service delivery woes.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The value mobile AI experiences can add to a customer’s journey will take it from a nice-to-have to must-have in the near future.
With access to over 9.1 million Huawei device users, Standard Bank South Africa is able to reach new markets and customer segments that may have been difficult to access individually.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
A successful CRM implementation requires a solution architect who understands the company’s needs and can identify the current level of CRM maturity in the business, says Chris Fourie, divisional director: enterprise at 4Sight Holdings.
1Stream CRM manages the entire sales pipeline right through to product and service delivery, the company says.
Acquiring is seen as an important way to deepen relationships with transactional banking customers, says Brenda Varrie, VP group head: Acquirer Processing & Product at Network International.
The educational institution’s records office bets on AI, to improve decision-making and speed-up work processes.
One of the great ironies of the digital age is that print has now become a disruptor, says Mohammed Vachiat, head of sales and innovation at Konica Minolta South Africa.