FrequentShopper features a Web-based management portal that can be accessed by customer service agents regardless of their geographic location.
CloudSmiths and DotModus have merged and the merged entity will operate under the CloudSmiths brand.
Businesses using Dynamics 365 Sales can now use Infobip to build personalised customer communication campaigns using text messages.
New GM for Southern Africa operations Yugen Naidoo says the channel-first approach is key to moving Lenovo forward.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The Customer Service of the Future webinar will take place on 16 August, with AWS, Salesforce and Synthesis.
Unified Functional Testing One is part of the UFT family of integrated functional testing solutions that enable customers to test earlier and faster.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Making it simple for customers requires sophisticated engineering in the back end, says Fixed Mobile Telecoms.
In the print world, R&D and the voice of the customer are critical to ensuring the effective evolution of a design concept into a technology that suits the users.
1Stream's Zendesk has embedded call control, so users work from Zendesk with built-in telephone features.
The Customer Service of the Future webinar will take place on 16 August, with AWS, Salesforce and Synthesis outlining their tools to overcome obstacles and transform the customer experience.
The Dynamic Technologies-owned companies amalgamate to operate under the CloudSmiths brand.