The company collaborated on the I-WFA framework with Prof Prithwiraj Choudhury, Lumry Family Associate Professor at Harvard Business School.
Speedy resolution of customer requests and omnichannel experience are the key drivers of customer satisfaction, according to a recent ITWeb/Freshworks survey.
ITWeb, in partnership with The CRM Team, conducted a Digital Technology Adoption survey to find out how effectively South African companies and people are adopting technology.
The Axiz Digital Platform is making business slicker, more intelligent and faster for vendors, partners and their end customers, says Tondani Mphephu, technical business development manager at Axiz.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Next-generation cloud-based contact centre services create efficiencies that support employees in their work by delivering the service in an easy-to-use and understandable application.
ScienceLogic appoints Corr-Serve as value-added distributor to bolster AIOps managed services channel.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The Qualtrics Embedded Insights app gives IT and customer service agents a unified view of employee and customer experience and operational data.
Koutsikos will lead business and customer growth with a focus on industry-specific cloud solutions.
The Information Regulator reveals it recorded over 330 reports of security compromises since July 2021.
Ultimately, customers want two things from the cloud: clear outcomes and simple interactions.
How Silversoft became Deltek’s International Partner of the Year for the fifth year running.