The company presents Smart Conversations, a powerful AI capability integrated into Sinch's Conversation API.
Respondents stand a chance to win a lucky draw prize, a Takealot voucher to the value of R3 000.
Self-care offers customers convenience and authority over their internet usage, while providing ISPs with lower support expenses, enhanced customer satisfaction and improved operational effectiveness.
The latest fraud statistics show a spike in the country’s impersonation crimes, up by 356% over the past year.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The formal opening of the South African premises forms part of Vertiv’s ‘Africa for Africa’ initiative.
ITWeb CX Summit Executive Dinner
The SAPHILA 2023 conference will take place from 9 to 11 July at the Sun City Resort.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Print service providers must be more consultative, thinking about how they can provide creative solutions to meet customers’ needs while maintaining good relationships.
A good CRM software system consolidates customer information into a single database, says Mark Annett, head of CRM sales and consulting at Camsoft Solutions.
Live Chat and WhatsApp Business serve a mutual purpose but operate differently, says Cellfind.
The office of South Africa’s Information Regulator clocks in 1 021 data breach notifications, compared to 564 in February.
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A data breach is sadly the most valuable experience for a CISO, ITWeb Security Summit audience has heard.