The digitisation of the insurance process means insurers are using dynamic data to offer customers personalised premiums and products, says Dr Nolwandle Mgoqi, chief executive for long-term and short-term insurance at Standard Bank.
In a recent study conducted by Gartner, hybrid work is here to stay, but are businesses ready?
The city’s residents can now log water-related queries and request assistance via the popular messaging service.
Township consumers lean into e-commerce, which shows exponential growth in the first half of this year.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
User adoption monitoring and user encouragement should continue for 100 days after a new implementation in order to drive employee acceptance.
Since migrating to Genesys Cloud with Pivotal Data, First Group Management has nearly doubled its contact centre operation.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
With advanced digital voice of the customer approaches, companies can adapt to the changing needs of the customer, says Shikesh Lalbahadur, head of digital at Quality Connect.
Datacentrix recently qualified as a reseller partner for Aircall, the cloud-based phone system and call centre software provider.
Industry body BPESA predicts the US will drive most of the growth anticipated in SA’s global business services sector.
IFS was ranked first in enterprise asset management market share by revenue, with 18% share and 29.1% year-on-year growth.
Lucidview has developed the Enforcer, a configuration script that turns MikroTik into a powerful internet management solution.