Dell works to enable human-like, context-specific, expert personalised customer interactions 24/7 across all digital channels, says Doug Woolley, VP: Sales Southern Africa and director at Dell Technologies SA.
A thorough customer journey map takes into account the full view of systems, processes and people, says Martie De Beer, CCaaS executive at Telviva.
AIOps leverages advanced monitoring and analytics capabilities to provide real-time visibility into IT operations, says Francois Seegers, BMC AIOps product manager at Blue Turtle Technologies.
Vertiv 360AI is designed to help accelerate retrofits of air-cooled edge and enterprise data centres, as well as the development of hyperscale greenfield projects, says Wojtek Piorko, MD for Africa at Vertiv.
Once at-risk assets are identified, they can be strategically weaponised to enhance security, says Jeffrey Cass, cyber security engineer at ICON Information Systems.
Ensuring data accuracy, completeness and consistency is the first step towards harnessing AI's full capabilities, says Wilhelm Swart, chief operational technology officer at 4Sight Holdings.
Benefits of a managed service model include predictable monthly costs, regular operational checks, zero maintenance headaches and painless upgrades, says Paul Field, professional services manager at CASA.
Companies are looking to unified communications as a service to meet the customer demand for multichannel engagement, says Rob Lith, chief commercial officer at Telviva.
The new Google Cloud region dramatically reduces latency for South African businesses and ensures resilience, says Andrew Mori, CEO and co-founder of Deimos.
The cyber security landscape has become cluttered with vendors trying to outdo each other with confusing acronyms and overlapping features, says David Herselman, MD at inq. South Africa.
Because AI is a tool to support and augment the human factor, both strategy and governance are critical for success, says Theuns Kotze, MD, IMETA, at BSI.
By delivering accurate, up-to-date information, GIS empowers local governments to make informed decisions, says Vuyo Mazabane, client consultant at AfriGIS.