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Artificial Intelligence

SA sees rise of service robots as AI adoption advances

Leveraging unstructured data with information management systems

4C Group offers information management solutions that make use of machine learning methods to extract knowledge from unstructured data.

Getting started with generative AI: Building the future of your enterprise

For the sustainable success of your generative AI initiatives, it's essential to foster a balanced employee-employer value contract, says Decision Inc.

Decision Inc.

13:10

Omnichannel contact centres

Nov 14, 2023

United Telecoms guide to SA's omnichannel contact centres

Key components of an omnichannel contact centre include a unified dashboard, intelligent routing and CRM integration.

United Business Solutions

IT training

ITWeb, in partnership with Mecer Inter-Ed, is running a survey on the value of IT training and certification amongst businesses and individuals in South Africa.

The survey aims to explore whether businesses think that there´s value in paying a training services provider, and if so, what is that value, and does the market understand that value?

In this survey, we examine, among other things:

Do you have a dedicated IT staff training budget?
What vendor certifications do you currently hold?
Which training formats do you find most effective?

By completing the questionnaire, you stand a chance to win a Takealot gift voucher to the value of R3000.

The detailed results of the survey and the winner of the lucky prize draw will be published on ITWeb.

Thank you for participating!

5:40

Artificial Intelligence

Nov 14, 2023

Leveraging AI for business growth: A guide to boosting profits

Adinga looks at ways to stay ahead in the competitive market with AI-driven strategies and solutions.

Volume versus individuality

Businesses can leverage the power of CRM for improved customer interactions without losing the human touch, says Mark Annett, head of CRM Sales and Consulting at Camsoft Solutions.

Camsoft Solutions

CONFERENCE

13 February 2025

ITWeb AI Summit 2025

Uncovering the true business value of AI

4:00

Sinch

Nov 13, 2023

Sinch announces new operating model to accelerate growth

Product and R&D will be centralised to better leverage Sinch’s global scale, gain efficiencies and accelerate innovation.

ITWeb TV: Google SA moves to allay anti-competitive concerns

Dr Alistair Mokoena, country director of Google South Africa, speaks to ITWeb TV about how the company is responding to market distortion allegations.

Lungile Msomi

Cybersecurity

ITWeb is running a survey on cybersecurity to gain a better understanding of how SA businesses are managing their cybersecurity posture. Survey sponsor MTN Business wants to find out where local companies are going for information about cybersecurity best practice, as well as the challenges they face.

To gather further insights into the utilization of CRM/ERP solutions by South African organisations, the survey poses the following questions:

What are the main challenges faced with the organisation’s ERP / CRM system?
What are the main reasons your organisation has not yet implemented an ERP / CRM system?
Does your organisation use a CRM and/or ERP system that operates as a standalone system?

By completing the questionnaire, you’ll contribute to this local research project and stand a chance to win a Takealot voucher to the value
of R3 000. The detailed results of the survey, and the prize winner, will be published on ITWeb.

Thanks for participating!