The workforce management platform serves 250 000+ frontline workers across 200+ companies and plans to expand its AI-native offering.
The ICT Group is bringing infrastructure, connectivity and intelligent customer engagement together as businesses look to simplify increasingly complex technology environments.
Investment focuses on strengthening digital infrastructure, enhancing cyber security, and advancing data, cloud and AI initiatives.
Even as the workforce grapples with AI anxiety, that very technology can help solve the issue of traditional IT adoption and change management.
Businesses looking to introduce AI into their customer service environments must first ensure the underlying customer information is accurate, current and consistently maintained, says Camsoft Solutions.
Vaal University of Technology research finds AI adoption among lecturers and students outpaces institutional policies and ethical safeguards.
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The bank scales AI across relationship management, payments and lending, while investing in governance, skills and infrastructure.
The manufacturing plant and showroom for the Iris AI robot tutor opens at Dube TradePort in KwaZulu-Natal.
Operators are discovering that the real cost of AI is not the software licence – it's the infrastructure required to run it, says Sanjay Govender, head of GBS/BPO solutions at Qrent.
The data ecosystem provides the context, accuracy and reliability required for intelligent outcomes from artificial intelligence.
Every AI-driven capability available to cyber security providers is also available, or adaptable, to cyber attackers, says Kaspersky.
Local AI experts raise questions about whether AI-generated content can be correctly identified, and whether a provenance signal can be trusted.