Africa’s oldest university streamlined student support with AI, resolving 93% of queries without human intervention.
RPA is dead because the enterprise has outgrown what scripted bots can do, says Deon van Niekerk, CTO of Ovations Technologies.
Microsoft Sentinel has evolved beyond being just another security information and event management tool, says Westcon-Comstor Southern Africa's Victor Mabotja.
South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Moving beyond prompts to practical, human-centred automation transformation.
LLM hallucinations can lead to flawed technical outputs, incorrect business insights and wasted development effort if they go unchecked.
The African workforce accelerates GenAI adoption faster than global peers, as skills pressure mounts, PwC’s global workforce survey finds.
Why your data foundation is the only thing that matters.
New v2 Runtime reimagines how integrations are designed, built and run, says Flowgear.
Finance teams in education are no longer willing to accept the risks, delays and inefficiencies of manual receipting, says Intellergy.
Argility delivered a scalable enterprise data warehouse that consolidates the organisation’s marketing and CRM data into a single, trusted source of truth.
Industry leaders at the 20th ICT Summit warn that SA must urgently prepare for a future shaped by AI, autonomous digital systems and converged digital infrastructure, or risk being left behind.