Articles about business process outsourcing

SA ‘success story’ GBS sector adds over 8K jobs

The global business services sector added 8 180 new international jobs from April to June, contributing R2.3 billion to SA’s export revenue.

KZN sees contact centre prominence growth

Durban becomes SA’s second-largest global business services hub by headcount, employing 25% to 30% of the workforce.

The BPO margin crisis no one wants to talk about

Renting refurbished equipment can reduce IT costs by 30%-50%, smooth out budgets and deliver real-time scalability, says Sanjay Govender, head of GBS/BPO solutions at Qrent.

Youth make up bulk of new hires in GBS sector

The global business services sector records significant jobs growth, with 6 290 net new international jobs in the third quarter of 2024.

Another large call centre dials up in Cape Town

The city welcomes global business process outsourcing player TP Group as it opens its newest call centre in the Mother City.

SA-US political tensions ‘high focus’ for GBS sector body

South Africa remains a premier destination for offshore global business services, despite the rising tensions with the US, says industry body BPESA.

Customer contact sector makes jobs, export revenue gains

South Africa’s global business services sector created over 14 000 new jobs in the space of nine months in 2024.

SoluGrowth and CrossWorkers announce strategic partnership

The partnership seeks to revolutionise IT and business outsourcing and strengthen delivery capabilities.

SA on cusp of becoming centre of innovation, says Nyati

Eskom board chairman and tech industry leader Mteto Nyati remains bullish on SA’s prospects, as hyperscalers, subsea cables and AI create key opportunities.

SA’s BPO sector adds over 8K jobs, drives export revenue

Sixty percent of these jobs are empowerment positions, with 88% of new jobs going to the country's youth.

‘Rapid growth’ on the cards for local contact centre market

The country’s global business services sector to see rapid growth amid tough global economy, says BPESA.

Altron Arrow starts Inventory Management as a Service

The business process outsourcing service minimises inventory issues by offering an outsourced end-to-end inventory management solution, including warehousing.