There is light at the end of the debit order tunnel in the form of technology that permits account-holders to authorise debit orders ahead of time, says Vaughn Hechter, client services head at NuPay.
A mainframe survey run by Micro Focus and ITWeb revealed 93% of respondents are concerned about high levels of user frustration owing to lack of operational efficiency.
Debit order abuse goes beyond rejected payments – and while technology has a role to play in ensuring that debit orders are honoured, so does consumer education.