During the initial stages of lockdown, SMMEs found it harder than ever to continue to do business, with a high percentage closing their doors. At the same time, the country’s unemployment rate skyrocketed.
The remote collaboration tool enables technical experts in an entirely different location to receive a live video feed as someone onsite – wearing smart glasses – examines and services the equipment.
A ticketing system enables tracking of the query and provides visibility into the route that the ticket takes on its journey to resolution, says Barry Venter, CEO of Nashua.
Partnerships, leveraging existing assets, aggregation and connectivity are key if telcos wish to be significant ICT role players, says Sudipto Moitra, GM for ICT at MTN Business.
Choosing the right alternative energy solution for you
Nashua CEO Barry Venter provides the questions you should ask before deciding to invest in a solution, as well as the questions a provider ought to be asking you.
Enterprises across the world have shifted the focus towards service management that’s effective, personalised and automated in a desire to drive customer loyalty and trust.