Data-driven vs data-led decisions
Good data-led or data-driven decisions require context, integrity and validation.
Partnerships supporting SMMEs
During the initial stages of lockdown, SMMEs found it harder than ever to continue to do business, with a high percentage closing their doors. At the same time, the country’s unemployment rate skyrocketed.
Survey: 20% of workloads are in the cloud
We reveal the key findings of the ITWeb/IBM Hybrid Cloud Survey.
Automation during a pandemic
The companies best equipped to empower a remote workforce had already put in place collaborative cloud-based tools, says Barry Venter, CEO of Nashua.
AR steps up to remote support
The remote collaboration tool enables technical experts in an entirely different location to receive a live video feed as someone onsite – wearing smart glasses – examines and services the equipment.
The helpdesk of the future
A ticketing system enables tracking of the query and provides visibility into the route that the ticket takes on its journey to resolution, says Barry Venter, CEO of Nashua.
The changing role of telcos
Partnerships, leveraging existing assets, aggregation and connectivity are key if telcos wish to be significant ICT role players, says Sudipto Moitra, GM for ICT at MTN Business.
Choosing the right alternative energy solution for you
Nashua CEO Barry Venter provides the questions you should ask before deciding to invest in a solution, as well as the questions a provider ought to be asking you.
AI sets gold standard in service management
Enterprises across the world have shifted the focus towards service management that’s effective, personalised and automated in a desire to drive customer loyalty and trust.
Survey uncovers mainframe vulnerabilities
ITWeb and Micro Focus South Africa conducted a Mainframe Access and Security Survey to examine the state of enterprise-level mainframe security in SA.
Long-term cost savings of deploying alternative energy
The three key drivers of alternative energy adoption are load-shedding, load reduction and a significant increase in the cost of electricity.