First Digital runs a fashion retailer’s enterprise service management on Freshworks' Freshservice, from Azure single sign-on to WhatsApp live chat, across about 1 400 agents.
The market is being reshaped by AI and API-driven platforms that automate procurement and eliminate the manual complexity that has long defined the sector, says Viron Christopher, product manager for data at Pindrop.
Hybrid cloud is becoming the new operating model as companies rethink what they trust to public cloud and what they keep on premises, says Kyle Pillay, security as a service manager at Datacentrix.
Kaseya’s 2026 SaaS Security Report reveals that multi-factor authentication gaps, OAuth sprawl and external file sharing are widening the SME attack surface.
In the AI era, CIOs should be asking which assumptions about technology decision-making are no longer valid.
One of the biggest risks of SaaS-based supply chain attacks is that they exploit trust rather than technical weaknesses, says CG Selva Ganesh, VP and CEO SA at In2IT Technologies.
The acquisition extends HOSTAFRICA’s hosting offering into a developer-first app platform aimed at agencies, software development companies and SaaS teams building for the local market.
SoftiDoc’s locally developed solutions feature a high-precision biometric identity verification platform and an AI-driven OCR engine, says Jeremy Engelbrecht, MD of SoftiDoc.
ETS Prime Cloud is a locally hosted cloud platform set to go live at the end of April.
SaaS is not dying, it is evolving into something more intelligent, connected and outcomes driven, says Stephen Howe, director of Times 3 Technologies.
Integrate your Microsoft Teams with Telviva’s Call2Teams solution to manage voice calls, video meetings and team chats from a single, unified platform.
The decision to bring voice into the Teams environment is the next step towards resilient, cost-effective and insight-rich communication, says Rob Lith, chief commercial officer at Telviva.
Digital transformation for insurance - in the cloud
The leading platform for property and casualty (P&C) insurance innovation is coming to South Africa. Guidewire Software and Zensar, in partnership with ITWeb, hosted a webinar on 18 April to learn about the two companies' newly forged partnership and see what to expect from the upcoming arrival of Guidewire Cloud (SaaS) to South Africa in 2023. #guidewirecloud #insurance #saas
Better data management and governance by fighting ransomware?
First Distribution and Hitachi, in partnership with Brainstorm magazine, gathered with industry professionals on 20 October for a virtual roundtable. The conversation was steered towards security and data management, with particular emphasis on SoC and SaaS solutions.