Articles about CPAAS

Knowledge Base AI enables smart FAQ bots, without coding

Knowledge Base AI allows businesses to create a smart FAQ bot for multiple channels in minutes, says Joachim Jonkers, Director of Product – AI at Sinch.

Sinch recognised as 2024 Gartner Magic Quadrant leader for CPaaS

Gartner also highlighted the strength of Sinch’s Super Network, the breadth of its channel coverage, its AI capabilities, global market reach and integrations with over 500 platforms.

Sinch Campaigns for effective mobile marketing

Sinch Campaigns enables marketers to create SMS, RCS and WhatsApp campaigns, allowing them to choose the channel, define the audience, create content, test, launch and track the results.

Infobip and Nokia partner to empower developers

Agreement allows global developer community to leverage both companies’ API platforms to build applications.

RCS: The next big messaging channel for business in SA

Apple announced that iPhones will support Google’s Rich Communication Services messaging in 2024.

Zimele Technologies, Sinch Solutions – helping southern African utilities reinvent their customer experience

Utilities in SA and Botswana are moving to reinvent their customer experience with the help of Sinch partner Zimele Technologies and SAP.

Sinch, Consnet enable JD Group to revolutionise customer communications

Consnet deployed Sinch CPaaS integrated with SAP Service Cloud to give JD Group's customers multi-channel customer engagement with context.

Smart partnerships key to next-generation customer experience

Customer experience must be driven by the right partner ecosystem and underpinned by AI to deliver real business value, says Sinch.

Raycom Technologies launches ‘Everything as a Service’ in Ghana

‘Everything as a Service’ is already providing value to Vodafone Ghana and GCB Bank.

CPaaS: How to compose collaboration and communication services at scale

CPaaS is an over-the-top communications platform that allows companies to deliver connectivity between applications, people and objects.

Integrate a video platform into your corporate apps

The Vidyo communication as a service platform allows developers to provide high quality, real-time video communication capabilities.

COVID-19 driving rapid growth in CPaaS market

There has been a surge in demand for communications platform as a service, with the global CPaaS market projected to reach US$17.2 billion in 2023.