Articles about SMS

The conversational economy: Leveraging Cellfind's omnichannel suite, WhatsApp Business API to deliver customer-centric outcomes

South African enterprises use omnichannel strategies to drive measurable ROI, reduce costs and transform customer satisfaction scores.

Building trust in your customer communications

Industry standards and regulations make SMS more valuable for brands and customers, says Richard Simpson, MD of BulkSMS.

The message that moves millions

SMS keeps FlySafair passengers informed and on time.

From alerts to authentication: Unlocking secure, seamless international banking with SMS

SMS delivers real-time banking notifications with 98% open rates, regardless of internet connectivity.

Beyond apps and algorithms: The enduring relevance of SMS in real-time messaging era

SMS provides an edge for business-critical, time-sensitive customer communications, says Richard Simpson, MD of BulkSMS.

Built on trust, driven by delivery

How Cellfind’s decade-long partnership with a data-driven technology provider is redefining scale, support and SMS strategy.

Black Friday showdown: E-mail vs SMS – which drives more sales?

Use e-mails to set the stage, then swoop in with SMS to seal the deal, says Cellfind.

Sinch and SAP Emarsys join forces to elevate customer engagement in the digital era

Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s preferred channel.

Is there a future for SMS?

The MIRUS messaging platform from Squire Technologies is an all-inclusive, virtualised messaging platform.

Sinch Campaigns for effective mobile marketing

Sinch Campaigns enables marketers to create SMS, RCS and WhatsApp campaigns, allowing them to choose the channel, define the audience, create content, test, launch and track the results.

SMS vs RCS – which is right for your use case?

RCS can send up to 250 000 characters in a message, compared with 160 characters in an SMS, says Ryan Miller, sales lead – Africa at Sinch.

Leveraging omnichannel can dramatically improve debt collection, customer service

It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.