To ensure the level of user adoption and usage that leads to a frictionless CX, companies must focus on a robust change management strategy alongside their technology implementations, says Charlene George, sales director at Connect SA.
In her new role, Hilary Campbell will lead the alternative energy team and help conceptualise energy projects.
The programme enhances the Microsoft FastTrack onboarding and migration benefits by providing project management, technical support and consulting expertise.
ITWeb, in partnership with Mecer Inter-Ed, is running a survey on the value of IT training and certification amongst businesses and individuals in South Africa.
The survey aims to explore whether businesses think that there´s value in paying a training services provider, and if so, what is that value, and does the market understand that value?
In this survey, we examine, among other things:
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One of the least risky approaches to incorporating LLMs into enterprise operations is using them as AI agents and assistants, says BBD.
The award was presented at the recent Huawei Africa Connect 2024 event.
The office features an experience centre, designed for collaboration.
Cloud environments require meticulous planning, continuous monitoring and adept problem-solving skills, says Michelle Themelis, Microsoft business lead at Westcon-Comstor sub-Saharan Africa.
The data and digital consultancy deployed a sophisticated BI analytics solution to improve patient safety for the customer.
Konica Minolta South Africa made donations to the TLC Children's Home, Door of Hope and Manger Care Centre.
Phase three of the project requires monitoring and evaluation support, system support and knowledge management, says DBSA.
Enhancing customer experiences through strategic partnerships and comprehensive communication solutions.