The initiative eliminates the silos between traditional contact centres, the Web and next-gen communication channels.
Going green needs to be done sensibly and sustainably or not at all.
3Com calls for businesses to look for opportunities amid the global economic crisis.
The firm's USSD-based marketing survey tool aims to up African SMEs' customer intelligence.
In this World Wide Wrap: Oracle faces culture shock, open source index released, Windows seeks file system client, and open source for cost savings.
The company and its partners will help businesses reduce the cost of their document production processes.
SA is the 16th country to receive a local version of the Nokia Music Store.
The bank plans to reach millions of mobile phone subscribers in sub-Saharan Africa.
In this World Wide Wrap: German telcos step up convergence, VMware and Emulex collaborate, and Brocade partners with HP.
The document capture range streamlines workflows and integrates printed materials into the business process.
Some competitors have started parallel importing the MFPs directly, and “re-badging” them, says Kyocera Mita.
News24 gives iPhone users access to breaking financial, sports and daily news.