BI and analytics implementation success: Why context is king
Increase productivity of your remote contact centre with workforce management
Enghouse Interactive’s WFM solution forecasts and schedules the work of contact centre staff on a platform designed to increase agent retention and productivity.
Five tech trends that will strengthen your bottom line
In the coming years, more companies will focus on improving the technology that employees use on the job, says Angelique Montalto, regional director for SAP Concur Africa.
Data lakes – The remedy to friction points in the supply chain
Understanding trends is critical to success in the fast-moving consumer goods space, as it's impossible to gauge demand and facilitate supply without it, says Andrew Dawson, MD of Cognizance.
White paper: Do you have a trustworthy single source of truth in your data?
This Globetom white paper discusses the need for and the practical uses of Master Data Management in organisations where data drives decisions.