White paper: The evolution of customer experience

With the recession likely to spark more credit applications, businesses need to look at affordability and credit-worthiness data holistically.

Data needs to be accessible in its simplest form for decision-makers to gain actionable insights, says Adriaan Hubinger, engagement manager: Data, Information, and Analytics at Decision Inc.

Modernising Management, a South African Qlik Master Reseller partner, recently launched its Analytics2Insight platform.

Supply chain profitability can be improved by looking at the cost to serve, says Resolve Solution Partners.

Any digital transformation effort is doomed to fail if it overlooks the role of its people in determining the success of the project, says Krishna Arani, SVP and GM, Asia Pacific and Middle East at Aspect Software.

Strategic account management helps to build trust, loyalty, innovation and profitability, but requires a consultant with the right 'bedside manner', says Keyrus.

Artificial intelligence is about to disrupt self-service functionality within contact centres, says Mitel.

IATA requires airlines to reduce mishandling of baggage by implementing cross-industry tracking, says SICK Automation.

Unlocking the as yet untapped treasure trove of Business Process Management systems could release just the kind of data businesses need.

Cash flow visibility is crucial, as are transaction insights, and accurate and real-time bank balances, says Gerrit Olivier, CEO of About IT.

Robotic process automation allows people to staff to focus on tasks that truly need human intervention.