Driving effective use of info in your organisation
Data needs to be accessible in its simplest form for decision-makers to gain actionable insights, says Adriaan Hubinger, engagement manager: Data, Information, and Analytics at Decision Inc.
Embracing the cognitive engine in the pursuit of insights from analytics
Modernising Management, a South African Qlik Master Reseller partner, recently launched its Analytics2Insight platform.
White paper: The Impending Contact Centre Disruption
Artificial intelligence is about to disrupt self-service functionality within contact centres, says Mitel.
Why BPM and data analytics are a powerful combination
Unlocking the as yet untapped treasure trove of Business Process Management systems could release just the kind of data businesses need.
RPA: Automate work that no one wants to, or should do
Robotic process automation allows people to staff to focus on tasks that truly need human intervention.