Predictive analytics made easier in the cloud
Intelligent customer experience – beyond the call centre
Transforming all customer touch-points, providing meaningful data and giving customers a personalised experience.
Understanding customer emotions is the key to delivering exceptional CX
CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.
Data-driven vs data-led decisions
Good data-led or data-driven decisions require context, integrity and validation.
A new abnormal: Future focused
The road ahead requires companies to be at the forefront of digital transformation in the distribution space, says Axiz.
Customer experience: Get the basics right and the sky is the limit
To measure up to customer expectations, businesses should start with the data they already have and work towards building a solid base before investing in the latest technology.
What analysing 10bn e-mails shows business leaders
E-mail subscribers who have been opening their messages have been more engaged with the content than ever, according to the Everlytic 2020 Email Marketing Benchmarks report.
Insurance compliance brings growth opportunities
Insurers that have implemented advanced analytics solutions to manage and administrate compliance are outperforming their competition, says Angelique Strumpher, manager at SilverBridge Holdings.
Analytics and the fight against social injustice
Data has been used as a weapon of discrimination, and exploited to marginalise and trivialise far too many people for far too long.
Skybox Security delivers advanced exposure analysis
Network model and risk-based prioritisation provide greater visibility, insights and speed to help enterprises prevent breaches.
Intellinexus offering builds data-driven companies across Africa
The company says its refined market offering supports companies at any stage of their technology maturity by providing strategic guidance and technical skills to help them become data-driven.
Significant investment needed in supply chain tech
Nearly two-thirds of surveyed global supply chain professionals say they require better technologies and data to optimise their processes, says IHS Markit.