Under Zitzke’s leadership, 4Sight has pioneered innovations that help businesses digitally transform, from foundational data strategies to advanced AI-enabled solutions.
AI-driven customer-agent matching uses advanced algorithms and real-time data to connect each customer with the agent best equipped to meet their needs.
ServiceDesk Plus enables IT departments to design and implement custom workflows tailored to the company’s needs, says Georgina van den Heever, content marketing co-ordinator at ITR Technology.
Google’s Johannesburg cloud region sees demand for its services, as more local organisations seek to improve CX with AI.
Data leadership - what does the data leader of the future look like?
An ITWeb Business Intelligence 2023 panel discussion on what characteristics a data leader should acquire by Maritza Curry, head of data, RCS Matthew Bernath, head of data ecosystems, ShopriteX Claire Tolmay, global head of analytics, Games Global Carina Marais, director of analytics and insights, Procter & Gamble SA Paul Morley, executive - Group Data Services, Nedbank
Technology alone can’t solve all the challenges that stand in the way of improving customer experience.
AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor their services to meet specific needs.
Pepkor’s tech investments pay off
Tech investments by the JSE-listed group Pepkor are paying off, helping the company drive retail success and agile business operations. #Pepkor #businessintelligence #artificialintelligence
Technologies like IOT, AI and machine learning are reshaping the utilities management landscape, says Attie Van Jaarsveldt, founder and CEO of Livewire Engineering and Consulting.
iDENTIFii commissioned World Wide Worx to produce the 2024 Identity Index.
Keyrus implemented a robust, hybrid-cloud-based reporting solution designed to optimise Bekmar’s existing data sources while providing scalability for the future.
As part of the acquisition, ProQuest’s team will join Decision Inc. Australia, becoming part of the broader Decision Inc. group.
In a 'smart' factory, systems and technology are used to override the 'memory' of the factory, says Johan du Toit, strategic sales executive at SYSPRO Africa.