BUSINESS TECHNOLOGY MEDIA COMPANY
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Customer Contact
3:20
Yesterday

Managing leads in a smart dialler

1Stream, a provider of cloud-based contact centre technology, developed a comprehensive lead management system for Drive & Save.

2:50
Tuesday

CX webinar series: The impact of COVID-19

ITWeb is hosting a customer experience webinar series from 6 to 7 October.

0:30
Friday

eBook: The buyers’ guide for customer service software

Defining the key principles behind the software purchase decision.

2:20
16 Sep

Striata acquired by Doxim

The global digital communication and security specialist today announced the sale of its business to customer communications and engagement technology company Doxim.

8:50

Nihilent @ 20: Looking back. Looking ahead

Nihilent director and executive vice-chairman LC Singh reflects on the early years of IT, the genesis of Nihilent’s change management framework and riding the wave of the experience economy.

4:40

Increase productivity of your remote contact centre with workforce management

Enghouse Interactive’s WFM solution forecasts and schedules the work of contact centre staff on a platform designed to increase agent retention and productivity.

2:00
11 Sep

BUI earns Adoption and Change Management Advanced Specialization from Microsoft

The company is helping customers to manage change and embrace new technology for business growth.

4:50

Getting bots right for inbound work and customer engagement

Bots essentially automate processes, and the steps and complexity of processes will dictate how effectively the bot can deliver on expectations, says Richard Firth, CEO of MIP Holdings.

4:30

‘Old-school’ approach to digital behind Clicks advert disaster

A constantly reviewed social media policy that informs third-party content analysis can help firms avoid a digital misstep similar to that of Clicks.

3:30

Interacting through video in the contact centre

Enghouse Interactive’s contact centre solution now features integration to Vidyo, a real-time video tool that enables direct customer interactions.

3:30

Schweppes Zimbabwe partners with MACmobile

MACmobile has added an offline capability to FIELDForce, which enables SZL to utilise the solution without network connectivity.

3:00

SilverBridge, Astute reinvent insurance claims

The companies have partnered to deliver a fully automated intelligent claims processing solution.