Over the last 20 years, ensuring that `the customer is king' has become more significant than ever.
Why MSPs should get maniacal about customer service.
Partnering with Stratus has enabled ACS and NuPay to build trustworthy relationships with their clients, the companies say.
The group implemented the e-learning solution to accommodate its employees across its 57 properties. [Local rep: New Leaf Technologies]
Call centres offer a virtual functional platform to customers and give companies an opportunity to resolve problems or queries, while creating a positive brand image, says Felleng Kekena, call centre manager at Alteram Solutions.
It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.
The company won the Cloud CRM Partner of the Year, Modern Workplace Partner of the Year, and Managing Director's Partner of the Year awards.
Enabling contact centre staff to be more efficient and motivated enhances customer experience and helps retain and attract employees.
What is digital transformation and how does it fit into IT service management?
It's time to move out of the quoting of the past and head into the quoting of the future.