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IT ecosystem visibility key for business

Visibility demands the integration of tools and technologies across the company so key differentiators can be identified, says Chris Volschenk, CEO of StorTech.


BPA eliminates 'messy middle' business processes

Future Advisory's Herman Singh discusses the importance of business process automation in bridging gaps between islands of automation in firms.

15 Apr

Elingo delivers value as Gold Genesys Partner

Since this alliance was first established, Elingo has placed a premium on certification, and specialised skills in development and solution integration.

15 Apr

eBook: ConnectWise presents the Help Desk Kit

Whether you're establishing a new help desk or revamping your current processes, this kit provides the answers to your questions.

12 Apr

The key to a better employee experience

Lenovo user experience executives believe there are a lot of lessons companies can take from UX and CX to apply in the workplace and improve the day-to-day life of employees universally.

12 Apr

PwC focuses on customer experience

Leveraging AI has improved the client experience, reduced cost and, in some cases, created new products and services, says Quinton Pienaar, Lead: Customer Engagement & Salesforce, PwC South Africa.


Alteram Solutions upgrades its call centre tech

The centre comprises an in-house customer relationship management platform, along with analytics and BI, to meet customer requirements.


Listening to gamers, not the stereotype

Lenovo Legion gaming devices have undergone a rebrand and redesign, after listening to "the voice of the customer".

11 Apr

How to help customers embrace BI

IsoMetrix focuses on delivering software, powered by Qlik, for health, safety and environmental risk management, says Paul Marketos, director of IsoMetrix.

10 Apr

UiPath plans to drive expansion in SA

Four months after opening an office in SA, the firm implements several automation deployments, with plans to strengthen local partnerships.


Pivotal Data recognised as top-tier Genesys partner

Integrated managed services provider Pivotal Data has realised a long-term strategic ambition by achieving Genesys gold partner status, the highest tier within the Genesys Partner Network.