Customer Contact

Infographic: Eight reasons why Citrix Desktops-as-a-Service is right for your business

The DaaS solution enables workers to access the apps and data they need to get the job done.


Financial services businesses focus on CX

At the ITWeb CX Summit 2019, speakers will explore strategies to help financial services businesses keep their customers coming back.


Liferay presents agenda for Liferay Forum Africa

The event will feature talks from Britam, InfoAxon Technologies, Liferay and Vitality Group.


NEC XON creates KYC solution

The mobile KYC solution built on Wavetec hardware helps mobile network operators and financial services firms sell services faster.


Supply chain key to customer loyalty

By creating complete line of sight into the supply chain, companies have access to the data required to increase customer loyalty and maximise sales.


Bringing people together

Microsoft Teams and other collaboration tools are transforming customer service, says Helen Billingham, EMEA marketing manager at Enghouse Interactive.


How to become customer-centric

CEO of One Cart will tackle customer centricity at the upcoming ITWeb CX Summit.


Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.


Blending human and virtual assistant support

MTN's Ginelle Makhado will share a case study on virtual assistants vs the human touch at the upcoming ITWeb CX Summit.

2 Oct

Service desk agents in battle with EOH over non-payment

The employees allege the IT services company has not paid them their salaries since May.


Active listening in the contact centre

Active listening can improve job effectiveness for agents, customer satisfaction and first contact resolution, says Niels Richthof, product manager at Enghouse Interactive.