Loyalty underpins e-commerce in 2020 as world goes digital
The connected customer: delivering an effortless experience
Customer experience continues to be one of the greatest challenges across Africa and the Middle East, at a time when client expectations are the highest they have ever been, says Dimension Data.
Video: Digital transformation: a human-centric approach
Avoid a disorganised, haphazard approach to implementing customer experience strategies.
Move to cloud crucial for business response to COVID-19
Insurers that have been unable or unwilling to make the move to the cloud will struggle to effectively do business during the lockdown, says Lee Kuyper, COO at SilverBridge.
White paper: Ten best practices for WFH contact centres
With the recent mass transition of agents to work from home, organisations and employees must adapt to a new and demanding reality.
SA’s mobile marketing start-up Mobiz gets R18m funding
Mobiz will use the investment to fund expansion as it looks to grow its footprint in the US and Europe.
Tracking and isolating COVID-19 cases with WiFi technology
The same solutions implemented in shopping malls to provide free WiFi connectivity can help track the movement of people, thus helping to prevent the spread of the virus, says Quentin Daffarn, MD at UC-Wireless.