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ICT outage disrupts tourism dept comms services
The Department of Tourism suffers a widespread ICT service outage, affecting phone lines, e-mails and website-related services.
Staff Writer
2:20
Peach Payments23 Jul

Peach Payments brings partner’s capabilities in-house

The local fintech acquires customer software development firm Operativa for an undisclosed amount, as it looks to expand across Africa.

Staff Writer
3:20
Generative artificial intelligence22 Jul

SA sees rise in GenAI adoption, despite concerns

The use of generative AI increases among South African consumers, despite worries about privacy and ethics.

Sibahle Malinga
5:00
Mathabo Sekhonyana22 Jul

How AI can make you a better listener

The combination of artificial intelligence, data and social listening is a winning formula for marketing and customer experience.

Mathabo Sekhonyana
4:20
WiFi19 Jul

Why is WiFi critical to know your customer?

If retail businesses want to maximise their brand, they need a much clearer understanding of their customers, says UC-Wireless.

2:50
Gauteng Department of Education18 Jul

GP education’s online system records over 500K applications

The provincial education department’s online admissions system opened for grades one and eight registrations last week.

Simnikiwe Mzekandaba
2:40
Data analysis18 Jul

Using data analysis to enhance CX

Industry partners Decisioneering and Medallia to showcase CX tech, expertise at CEM Africa.

3:50
Micro-learning18 Jul

Upskilling retail’s youth: The power of micro-learning and effective communication

By combining effective communication tools with micro-learning capabilities, retailers can unlock the full potential of their young talent pool, says Merel van der Lei, CEO of Wyzetalk.

Wyzetalk
2:10
Absolute Hosting17 Jul

Absolute Hosting appointed official WHMCS reseller: Unleashing the full potential of VPS servers

Key features of WHMCS include automated account provisioning, domain management, invoicing, payment processing, support ticketing and customisable client portals.

2:50
SARS17 Jul

Taxpayers turn to digital channels as filing season begins

The South African Revenue Service has already recorded over 16 million digital exchanges with taxpayers this filing season.

Simnikiwe Mzekandaba
4:00
Automation16 Jul

Automation and AI: Finding the balance in contact centres

Without a clear understanding of how AI fits into the overall strategy, contact centres risk misalignment, says James Guthrie, founder of Smartz Solutions.

3:10
Help desk software16 Jul

How to use help desk software effectively

The support desk software generates and logs support tickets and tracks and manages them until they are resolved.

4:20
Domains.co.za15 Jul

Ten benefits of choosing Domains.co.za as your domain name provider

Domains.co.za is an ICANN accredited domain name registrar, which means it adheres to the highest industry standards and best practices.

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