SMS still in the game 28 years later

This is the last call to take the ITWeb customer experience survey, being conducted in partnership with SAP.

The transaction is anticipated to close in the second quarter of Salesforce’s fiscal year 2022, subject to customary closing conditions.

As customer passwords and personally identifiable information have become easier to purchase on the dark Web, biometric authentication has become increasingly popular.

The Vodacom Foundation unveils the Bright Sky app in SA, in an effort to help fight the scourge of gender-based violence in the country.

New social distancing norms and the rise in online shopping forced retailers to prioritise digital experiences along with physical in-store experiences,, says SAP's Cameron Beveridge

Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.

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To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

The low-touch economy has escalated the need for further focus on improved customer experience, says Grant Phillips, CEO of e4.

Liberty Kenya partnered with SilverBridge Holdings to digitalise its paper-based onboarding process, improving the customer experience while delivering on the digital enablement of beneficiaries.

The platform provides a dynamic space where customers and existing and new partners can collaborate, innovate and generate new business value.