Customer Contact
3:40

Generational engagement preferences force contact centres to respond

Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.

3:00
Wednesday

Impactful FS operation requires technology-human interplay

FS organisations need to get their employees digitally agile and to use technology to accomplish routine transactions so staff can interact more with customers, says Barry Vorster, Lead: HR Technology and Culture, PwC.

6:20
Monday

Let e-mail management raise the CX game

In a connected world, customers expect a positive experience and outcome every time they interact with a company, says numero. [Local rep: Intuate Group]

2:00

Modern customers expect extraordinary CX

Customer experience is overtaking price and product as the key brand differentiator.

1:50

Supersonic keeps customer interaction simple too

MTN’s Internet service provider is offering fibre to its clients along with a simple service via WhatsApp.

2:50

CloudSmiths Africa appoints Jason Timm as MD

The software solutions provider names its co-founder as its new MD for the Africa region.

2:30

Intuate Group presents flexible contact centre offering

The Nixxis Unified Digital Communication platform will levy no additional licence fees should an agent utilise more than one communication channel at a time.

0:30

eBook: Top 10 reasons you need quote and proposal automation

The impression your quote conveys can be crucial for your clients.

2:40
8 Aug

Small businesses also need big data

The cloud has enabled big data analytics at scale, even for smaller businesses, says Pinnacle ICT's Saayman.

2:50

Rewarding all that frequent shopping

Businesses reward their customers by successfully influencing their shopping experience, says Frik van der Westhuizen, marketing director at LoyaltyPlus.

0:40

White paper: The new rules of customer engagement

Customers want experiences marked by immediacy, personalisation and convenience.