Customer Contact

1Stream wins Partner of the Year Award in Africa

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.


SIS Global builds on success with its customers

The company says it is making the future of digital transformation a reality for its customers and partners.

3 Dec

Experience is everything for high street retail this Christmas

Smart retailers understand that responding to the increased footfall generated by seasonal peaks such as Christmas is the utmost priority, says Javier Lopez, GM, Industry Vertical Print at OKI Europe.


Living, breathing and enabling customer service

MTN Business says it's adopting a new approach to client care, with a clear focus on genuinely listening to what the customer has to say.


Finding middle-ground between SaaS and ERP

Bluekey Seidor's Craig Johnston drills into the pros and cons of both SaaS and ERP solutions.


Viewpoint: Voice-first strategy is the future

The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.


From coins to cards to apps

The retail market has become so competitive that loyalty and reward programmes are widespread and are adapted to suit current market conditions, says Frik van der Westhuizen, marketing director at LoyaltyPlus.

23 Nov

VIDEO: Microsoft showcases new approach to business applications

The company is breaking down data silos to connect customers, products, people, and operations.


Reduce the operational costs of recovery

Collections Virtual Agent from Enghouse Interactive automates the collection process between the company and the debtor.


Aspect Software releases Aspect Via 18.1

The latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement.


Connection Telecom buys majority stake in call centre firm

The cloud communication solutions provider acquires 51% of shares in Analog and Digital Communications.