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ITWeb TV: Mall of Africa harnesses tech amid Shein, Temu disruption

Waterfall City is adopting smart retail tech and flexible leasing to counter rising competition from global e-commerce platforms.

LabourGenie.Net

Only the smartest survive: LabourGenie.net presents Customer Day

LabourGenie.net Customer Day is hosted in partnership with Deel Local Payroll powered by PaySpace and Peopleware, and will take place on 7 August.

LabourGenie.net

eBook: Transforming emerging identities into new customers

For banking and payments systems, emerging identities often complicate traditional approaches to recognising trusted customers.

LexisNexis Risk Solutions

GenAI becomes ‘fastest-moving’ digital trend in corporate SA

A new local study reveals a turnaround in GenAI platforms, as OpenAI’s ChatGPT remains static, with Microsoft Copilot hot on its heels and Google Gemini falling in usage.

Simnikiwe Mzekandaba

City Power takes over billing to resolve ‘frustrations’

The power utility assumes control of electricity billing, in a bid to “resolve the long-standing billing challenges” experienced with the City of Johannesburg.

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

Department of e-Government

R1.5bn budget to fund GP’s digital transformation

Gauteng’s Department of e-Government will put its R1.5 billion budget towards continued digital transformation efforts in 2025/26.

EXECUTIVE ROUNDTABLE

27 February 2025

ITWeb CX Summit Executive Dinner

Global CX pundit to present at ITWeb CX Summit 2025

Qaalfa Dibeehi, managing partner at Human2outcome, is confirmed as the keynote presenter at the ITWeb CX Summit, taking place on 24 July.

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

AURA positions smartphones to be ‘safety tool’

The emergency response platform partners with an original equipment manufacturer, with its service embedded on some Samsung devices.

Simnikiwe Mzekandaba

Department of Communications and Digital Technologies

Bulk volume submissions on proposed EEIPs in ICT sector

The draft policy direction on the role of equity equivalent investment programmes in the ICT sector receives over 19 000 submissions in the public consultation process.

Simnikiwe Mzekandaba

Streaming platform eVOD reports 70% YoY growth

The local streaming platform has reported a 70% year-on-year growth in registered users, says brand manager, Thapelo Ramatsui.

Nkhensani Nkhwashu

WhatsApp Chatbot

Your new sales assistant: A WhatsApp chatbot that delivers

WhatsApp chatbots are intelligent assistants, handling initial conversations, qualifying prospects and booking appointments automatically.

More entry-level devices to spur eSIM adoption

The eSIM adoption curve will spike as entry-level devices start to come into the market, says FNB Connect CEO Sashin Sookroo.

Simnikiwe Mzekandaba

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