The Department of Home Affairs states it is on track to introduce AI-powered self-service kiosks at non-modernised offices.
Security and compliance are crucial at every stage of the customer engagement and the data management life cycle, says Luke Willemse, sales and marketing manager at Decisioneering.
The CX Summit is scheduled for 24 July and will cover topics including whether AI can replicate human emotions.
Civic technology solutions tend to be “vanity projects” that result in millions of public funds spent on tech that does not solve existing challenges.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The firm ramps up investment in consumer-facing tech, with a focus on digital ordering, payment integration and delivery enhancements.
More local corporations turn to the Microsoft-owned professional network service, surpassing social media engagement app Facebook.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
IHS South Africa joins forces with Project Isizwe to launch free, uncapped public WiFi in Durban’s KwaMashu township.
The agency looks to automated procurement to stay afloat and streamline processes, as new rules decentralise government ICT procurement.
Successful AI adoption requires mitigating business risk in the deployment, and ensuring AI quickly delivers measurable value.
In partnership with the Department of Trade, Industry and Competition, Proudly South African readies two e-commerce platforms.
For banking and payments systems, emerging identities often complicate traditional approaches to recognising trusted customers.