Many companies won’t return to traditional offices post-COVID
Tshwane turns to WhatsApp to boost citizen engagement
The city rolls out a WhatsApp chat service to allow the public to interact with it directly on a range of service issues.
Changing behaviours post-COVID-19: A retail challenge
The virus is reshaping the consumer goods industry in real-time, rapidly accelerating long-term underlying trends in the space of mere weeks and months.
GovChat platform evaluates schools’ COVID-19 readiness
The citizen engagement platform enables ordinary South Africans to take a poll, rating schools’ COVID-19 safety and preparedness as more learners return to classrooms.
White paper: Exploring the role of monitors in improving employee experience
An analysis on how monitors and their features enable employee experience for business growth.
South Africa’s e-tailers cash in amid lockdown restrictions
A new study shows consumers are likely to increase their online engagement or e-commerce spending in the future as a result of the COVID-19 pandemic.
Big four banks laud digital banking uptake amid COVID-19
The grim reality of the COVID-19 pandemic drives digital banking adoption, as South African banks witness rapid uptake of online services.
Microsoft closes retail stores, focuses on e-commerce
The company will permanently close its global retail chain of Microsoft Stores and take a related pre-tax asset impairment charge of $450 million.
Post-COVID customer service: Evolve or lose business
Customer expectations have changed dramatically during the lockdown, says Freshworks.