An insight-driven approach to compliance: How can you place your customer at the centre?
Defining an insight-driven strategy for compliance which contributes to customer trust can streamline the process and benefit both the organisation and its customers, says Gary Stocks, Head of Strategy at BSG.
Registration is now open for the IDU User Conference 2020
The conference, set to take place in February, will bring together financial and IT professionals and showcase the new features of idu-Concept.
Ocular appointed as Genesys value-add reseller for SA
Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.
eBook: SLAs: The foundation for stronger customer relationships
The service level agreement ensures the company and its customers have a clear definition of services, responsibilities, timelines and guarantees.
How Cost Transparency enables the shaping of business demand and influences correct behaviour
Cost Transparency has the power to democratise the responsibility for costs and to help businesses reduce, consolidate and standardise expenditure, by Blake Davidson, Head of Delivery at Magic Orange.
Why speech analytics is a game changer for contact centres
Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.