#Winning: teams that deliver exceptional customer experience

LoyaltyPlus first developed AgriBonus in 1998, and it now has 45 000 commercial farmers and 60 000 part-time, generating its income primarily from third-party partners.

In a world where human speaks to machine and vice versa, we are forced to relearn our cultural familiarities, says Pommie Lutchman, CEO at Ocular.

Gartner names Enghouse Interactive a top challenger in its latest Magic Quadrant for Contact Center Infrastructure 2018.

Traditional insurers are now exploring the potential of bots to offer customers a better user experience.

A multi-tier plan was implemented when launching the Arch Retail rewards programme, offering unique sales promotions and aggressive pricing.

In the contact centre environment, the differences between business process management and robotic process automation may not be immediately apparent, says Wynand Smit, CEO of INOVO.

It will not occur unless organisations automate operational processes involved in delivering services to customers, the firm says.

The assistance revolution is here, as chatbots and voice assistants transform business.

Only humans can understand the full context of the customer journey and decide how to design or re-engineer this journey, says Nick Durrant, MD of Bluegrass Digital.

Rewards programmes are a ripe picking ground for cyber crooks because they are often less secure, the company says.

The company makes its long-anticipated move to bring together all its "front office" software into a single, integrated offering.

The acquisition will expand Merchants' go-to-market offerings in North America, says Dimension Data.