Customer Contact
0:30

Infographic: Eight reasons why Citrix Desktops-as-a-Service is right for your business

The DaaS solution enables workers to access the apps and data they need to get the job done.

2:30

Financial services businesses focus on CX

At the ITWeb CX Summit 2019, speakers will explore strategies to help financial services businesses keep their customers coming back.

2:40

Liferay presents agenda for Liferay Forum Africa

The event will feature talks from Britam, InfoAxon Technologies, Liferay and Vitality Group.

2:20

NEC XON creates KYC solution

The mobile KYC solution built on Wavetec hardware helps mobile network operators and financial services firms sell services faster.

3:30

Supply chain key to customer loyalty

By creating complete line of sight into the supply chain, companies have access to the data required to increase customer loyalty and maximise sales.

4:00

Bringing people together

Microsoft Teams and other collaboration tools are transforming customer service, says Helen Billingham, EMEA marketing manager at Enghouse Interactive.

1:30

How to become customer-centric

CEO of One Cart will tackle customer centricity at the upcoming ITWeb CX Summit.

2:50

Inside Dimension Data’s Client Experience Centre

Dimension Data opens the doors of its Johannesburg-based centre that aims to bring together people who understand how to solve business challenges.

1:40

Blending human and virtual assistant support

MTN's Ginelle Makhado will share a case study on virtual assistants vs the human touch at the upcoming ITWeb CX Summit.

2:40
2 Oct

Service desk agents in battle with EOH over non-payment

The employees allege the IT services company has not paid them their salaries since May.

4:10

Active listening in the contact centre

Active listening can improve job effectiveness for agents, customer satisfaction and first contact resolution, says Niels Richthof, product manager at Enghouse Interactive.