Customer Contact

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South African National Parks

Yesterday

SANParks goes cashless across several national parks

The South African National Parks will stop accepting cash across 12 of its parks from 1 September.

South African Social Security Agency

Yesterday

Applications for govt’s R350 social relief grant strictly online

Minister Lindiwe Zulu confirms the South African Social Security Agency will open online applications for government’s special COVID-19 grant on 6 August.

WhatsApp Business API

Yesterday

What can WhatsApp Business API do?

The platform adds value to your customers with automated templates that can send appointment reminders, verification codes, order confirmations and shipping or delivery alerts.

Yesterday

Freshworks brings biggest digital-first CX summit to SA and MEA

RE:SOLVE sessions will address trending topics such as contactless customer service with AI chatbots and getting started with messaging apps.

Wednesday

White paper: The role of conversation analytics in creating the next-gen CIO

How CIOs can transform their business by equipping departments enterprise-wide with customer data.

Tuesday

White paper: Data virtualisation: The missing link to data success

One of the key challenges of FMCG companies is in having visibility across a complex, global supply chain.

Unemployment Insurance Fund

Monday

UIF’s ICT-enabled bus brings services on wheels to North West

The Unemployment Insurance Fund in the North West readies to deploy an ICT-equipped bus to provide services to citizens in remote areas.

Monday

White paper: Biometrics for telecoms

Improving customer authentication and fraud prevention.

Nuance Communications

Friday

LoyaltyPlus helps carry the cargo load

The LoyaltyPlus Frequent Freighter solution gives airlines the ability to incentivise and engage with cargo agents and freight forwarders.

Friday

Standard Bank’s Instant Money tops 50k access points

The big-four bank’s digital wallet is now available at about 50 000 access points in SA, boosted by spaza shops and informal market partnerships.

29 Jul

Introducing My Homewrxs – SA’s first demand-based property platform

The buyer/tenant of the future wants convenience, access to advanced insights and real value.

Customer Science Lab

Standard Bank SA

28 Jul

Standard Bank bolsters chatbot with insurance claims function

The big-four bank enables insurance cover and claims capability via its WhatsApp-based chatbot.

28 Jul

Clients embrace digital banking but still want human interaction

While customers prefer to bank digitally, they still crave a human connection when it matters, a global banking survey finds.