Makro debuts instant customer care via WhatsApp

Defining an insight-driven strategy for compliance which contributes to customer trust can streamline the process and benefit both the organisation and its customers, says Gary Stocks, Head of Strategy at BSG.

For Jimmy Choo, Inspired Testing delivered exploratory testing, performance testing and Web performance engineering.

The conference, set to take place in February, will bring together financial and IT professionals and showcase the new features of idu-Concept.

The customer experience artificial intelligence start-up gets its first funding investment and eyes African expansion.

Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.

The service level agreement ensures the company and its customers have a clear definition of services, responsibilities, timelines and guarantees.

As brands embrace hyper-personalisation, are they actually improving customer experience or losing the human touch?

Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.

Their card and online payment processes should be secured and encrypted, as should their handheld POS devices and mobile payment systems, says Charl Ueckermann, CEO at AVeS Cyber Security.

Cost Transparency has the power to democratise the responsibility for costs and to help businesses reduce, consolidate and standardise expenditure, by Blake Davidson, Head of Delivery at Magic Orange.

With the correct staff training and application – data privacy law can allow the business to deliver the best possible customer experience.

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.