Manage your service delivery

Profitability makes the difference between loving your tech business and struggling through sleepless nights. ConnectWise helps you through the journey.

Customer experience matters today more than ever, because we are all consumers, says Genesys.

South African Airways Voyager and Nedbank have launched what they say is a world first: a cheque card which guarantees users earn air miles per transactional swipe.

Microsoft white paper teaches businesses how to enrich client relationships using AI.

In today's fast-paced managed services industry, it is more important than ever that a company acts as a trusted advisor to its customers.

ConnectWise investigates why companies should not shy away from investing in a professional proposal automation platform.

Bennie van Rensburg, senior business optimisation manager at Altron Bytes Managed Solutions, provides an inside look at the development of the company's Botler chatbot.

RubiBlue, an intelligent business solutions provider, has developed easiClique, a digital solution that transforms membership management for organisations.

Esker has been named a winner in the 2018-19 Cloud Awards Programme in the B2B Customer Strategy category, says SPI Group, its Southern African reseller.

With today's lightning-fast pace of change, the customer experience will become truly on-demand, says Microsoft.

Ask any company, and they'll probably tell you that customer experience is one of their key focus areas. But ask them who's in charge of the customer experience, and the responses will be mumbled.