LoyaltyPlus' refined AgriBonus builds revenue for farmers
LoyaltyPlus first developed AgriBonus in 1998, and it now has 45 000 commercial farmers and 60 000 part-time, generating its income primarily from third-party partners.
Enghouse continues to challenge the market
Gartner names Enghouse Interactive a top challenger in its latest Magic Quadrant for Contact Center Infrastructure 2018.
Chatbots part of the conversation in insurance industry
Traditional insurers are now exploring the potential of bots to offer customers a better user experience.
Choosing the right process optimisation solution
In the contact centre environment, the differences between business process management and robotic process automation may not be immediately apparent, says Wynand Smit, CEO of INOVO.
Digital transformation requires transformed BPM: Forrester
It will not occur unless organisations automate operational processes involved in delivering services to customers, the firm says.
J2 Software cautions about rewards programmes' breaches
Rewards programmes are a ripe picking ground for cyber crooks because they are often less secure, the company says.
DiData's Merchants acquires Canadian BPO solutions provider Millennium 1
The acquisition will expand Merchants' go-to-market offerings in North America, says Dimension Data.
- SPONSOR MESSAGEkeyboard_arrow_down
Ocular Technologies is a customer engagement and digital experience solutions specialist. We create quantifiable business impact through intelligent interaction management, robotic process automation, natural language processing and cognitive analysis and design.
- CO-SPONSOR MESSAGEkeyboard_arrow_down