EduPower unlocks opportunities in contact centre industry

The Collab award showcases 1Stream's skills to act as a local competence centre for other partners requiring specialised assistance.

The company says it is making the future of digital transformation a reality for its customers and partners.

Smart retailers understand that responding to the increased footfall generated by seasonal peaks such as Christmas is the utmost priority, says Javier Lopez, GM, Industry Vertical Print at OKI Europe.

MTN Business says it's adopting a new approach to client care, with a clear focus on genuinely listening to what the customer has to say.

Bluekey Seidor's Craig Johnston drills into the pros and cons of both SaaS and ERP solutions.

The fast adoption of voice-activated devices to engage consumers can add value to overall business strategy, says Ocular Technologies CEO Pommie Lutchman.

The retail market has become so competitive that loyalty and reward programmes are widespread and are adapted to suit current market conditions, says Frik van der Westhuizen, marketing director at LoyaltyPlus.

The company is breaking down data silos to connect customers, products, people, and operations.

Collections Virtual Agent from Enghouse Interactive automates the collection process between the company and the debtor.

The latest release enhances dynamic chatbot workflow to improve live and virtual-assisted customer engagement.

The cloud communication solutions provider acquires 51% of shares in Analog and Digital Communications.