White paper: Reveal hidden ROI with customer engagement analytics
Generational engagement preferences force contact centres to respond
Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.
Impactful FS operation requires technology-human interplay
FS organisations need to get their employees digitally agile and to use technology to accomplish routine transactions so staff can interact more with customers, says Barry Vorster, Lead: HR Technology and Culture, PwC.
Intuate Group presents flexible contact centre offering
The Nixxis Unified Digital Communication platform will levy no additional licence fees should an agent utilise more than one communication channel at a time.
eBook: Top 10 reasons you need quote and proposal automation
The impression your quote conveys can be crucial for your clients.