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1:30

Tell us about your CX strategy and you could win a R5 000 shopping spree

This is the last call to take the ITWeb customer experience survey, being conducted in partnership with SAP.

2:20
Wednesday

Salesforce acquires Slack in $27.7bn mega deal

The transaction is anticipated to close in the second quarter of Salesforce’s fiscal year 2022, subject to customary closing conditions.

5:30

Using technology to fight friendly fraud

As customer passwords and personally identifiable information have become easier to purchase on the dark Web, biometric authentication has become increasingly popular.

5:10
27 Nov

Vodacom debuts gender-based violence awareness app

The Vodacom Foundation unveils the Bright Sky app in SA, in an effort to help fight the scourge of gender-based violence in the country.

2:50
27 Nov

What consumers expect from holiday shopping in 2020

New social distancing norms and the rise in online shopping forced retailers to prioritise digital experiences along with physical in-store experiences,, says SAP's Cameron Beveridge

3:20

Now is the time to ‘right size’ IT service management

Improving contact centre agent productivity had become a greater concern as employees work from home and experience more challenges.

5:30

Partnership between humans and robots: Contact centre solutions for collections

Watch this webinar to discover the benefits of Collections Virtual Agent technology for debt collection management.

2:30
25 Nov

Improve your customer service with contact centre integration

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

3:40
25 Nov

2021 contact centre trends everybody should be watching

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

3:00

Low-touch economy emphasises digital-first approach to business

The low-touch economy has escalated the need for further focus on improved customer experience, says Grant Phillips, CEO of e4.

2:30

Liberty Kenya mitigates risk of lockdown with SilverBridge

Liberty Kenya partnered with SilverBridge Holdings to digitalise its paper-based onboarding process, improving the customer experience while delivering on the digital enablement of beneficiaries.

5:10

Fujitsu introduces Ecosystem Platform

The platform provides a dynamic space where customers and existing and new partners can collaborate, innovate and generate new business value.