The experience economy is here. Do you know what your customers want?
At Saphila 2019, SAP unpacks the challenges of understanding and serving the modern customer.
Digital expectations must drive insurance strategy
Insurers must be able to meet the digital needs of their customers to remain relevant, says Sune Ueckermann, operations manager at SilverBridge.
SAP 'changes the game’ with predictive customer service
The company hopes to enable customers to run an intelligent enterprise, putting user experience first.
White paper: Increasing necessity of digitalised CX in insurance
Predominantly being noticed as a business retention method, the steps taken towards customer experience (CX) improvement were more on the reactive side rather than proactive.
ITR Technology expands digital footprint into Africa
Starting in Namibia and Mozambique, the company will service ManageEngine software while transferring skills to business partners and end-users.
What does it mean to enable the intelligent enterprise?
An experience-driven intelligent economy is taking shape around us as we speak, with the intelligent enterprise as its engine, says Steve Tzikakis, SAP president South Europe, Middle East and Africa.