Digital performance gaps impact the customer experience
Video: Dimension Data engages audiences through personalised and relevant content
Dimension Data's business transformation journey includes attracting diverse audiences.
Legal insights: advertising rules on promotional offers
Suppliers argue that it is the duty of the consumer to read the T&Cs, says Sergio dos Santos, candidate attorney at Webber Wentzel.
eBook: Understanding customer experience management
It is more important than ever to understand, nurture and manage your customers' experience along the continuum of their customer journey.
Viewpoint: Recognise contact centres' role in revenue generation
Contact centres should be a critical step in revenue generation, says Pommie Lutchman, CEO of Ocular Technologies.