Customer Contact

Data is the fuel that powers AI-driven CX

Genesys is hosting a Blended AI Summit to explore how AI can improve the cus-tomer experience within contact centres.


The experience economy is here. Do you know what your customers want?

At Saphila 2019, SAP unpacks the challenges of understanding and serving the modern customer.


Customers need more than analogue

You have to use digital platforms to engage with customers or you’ll go out of business, says Calton Nhando, digital consultant at IndigoCube.


Digital expectations must drive insurance strategy

Insurers must be able to meet the digital needs of their customers to remain relevant, says Sune Ueckermann, operations manager at SilverBridge.


SAP 'changes the game’ with predictive customer service

The company hopes to enable customers to run an intelligent enterprise, putting user experience first.


Talent and workplaces: a virtuous cycle

The right device and workplace design choices, matched to the requirements of employees, deliver fantastic results, says Dell Technology.


White paper: Increasing necessity of digitalised CX in insurance

Predominantly being noticed as a business retention method, the steps taken towards customer experience (CX) improvement were more on the reactive side rather than proactive.

10 Jun

eBook: Set your IT business up for success

You won the contract, so clearly your new client believes in your ability as an IT service provider.


GovChat appoints board chairman

The government citizen engagement service names Michael "Motty" Sacks as chairman of the board.


ITR Technology expands digital footprint into Africa

Starting in Namibia and Mozambique, the company will service ManageEngine software while transferring skills to business partners and end-users.


What does it mean to enable the intelligent enterprise?

An experience-driven intelligent economy is taking shape around us as we speak, with the intelligent enterprise as its engine, says Steve Tzikakis, SAP president South Europe, Middle East and Africa.