Customer Contact
2:40
Thursday

Data is the fuel that powers AI-driven CX

Genesys is hosting a Blended AI Summit to explore how AI can improve the cus-tomer experience within contact centres.

2:30

The experience economy is here. Do you know what your customers want?

At Saphila 2019, SAP unpacks the challenges of understanding and serving the modern customer.

4:00
Wednesday

Customers need more than analogue

You have to use digital platforms to engage with customers or you’ll go out of business, says Calton Nhando, digital consultant at IndigoCube.

3:30

Digital expectations must drive insurance strategy

Insurers must be able to meet the digital needs of their customers to remain relevant, says Sune Ueckermann, operations manager at SilverBridge.

2:20

SAP 'changes the game’ with predictive customer service

The company hopes to enable customers to run an intelligent enterprise, putting user experience first.

3:30

Talent and workplaces: a virtuous cycle

The right device and workplace design choices, matched to the requirements of employees, deliver fantastic results, says Dell Technology.

0:20

White paper: Increasing necessity of digitalised CX in insurance

Predominantly being noticed as a business retention method, the steps taken towards customer experience (CX) improvement were more on the reactive side rather than proactive.

0:30
10 Jun

eBook: Set your IT business up for success

You won the contract, so clearly your new client believes in your ability as an IT service provider.

1:40

GovChat appoints board chairman

The government citizen engagement service names Michael "Motty" Sacks as chairman of the board.

1:30

ITR Technology expands digital footprint into Africa

Starting in Namibia and Mozambique, the company will service ManageEngine software while transferring skills to business partners and end-users.

4:20

What does it mean to enable the intelligent enterprise?

An experience-driven intelligent economy is taking shape around us as we speak, with the intelligent enterprise as its engine, says Steve Tzikakis, SAP president South Europe, Middle East and Africa.