Customer Contact
1:00
11 hours ago

White paper: The evolution of customer experience

Over the last 20 years, ensuring that `the customer is king' has become more significant than ever.

6:00
Yesterday

The customer journey

Why MSPs should get maniacal about customer service.

1:30
Yesterday

The future of payments with ACS, NuPay, Stratus

Partnering with Stratus has enabled ACS and NuPay to build trustworthy relationships with their clients, the companies say.

1:50
Yesterday

City Lodge Hotel Group looks to aNewSpring

The group implemented the e-learning solution to accommodate its employees across its 57 properties. [Local rep: New Leaf Technologies]

1:30
Monday

The future of payments with ACS, NuPay, Stratus

Partnering with Stratus has enabled ACS and NuPay to build trustworthy relationships with their clients, the companies say.

2:30

Call centres are important operational hubs

Call centres offer a virtual functional platform to customers and give companies an opportunity to resolve problems or queries, while creating a positive brand image, says Felleng Kekena, call centre manager at Alteram Solutions.

4:30

Imitation is the sincerest form of flattery

It's time to throw out the old contact centre and emerge as an experience centre, says Pommie Lutchman, CEO at Ocular Technologies.

4:30
Thursday

Mint Group scoops three Microsoft awards

The company won the Cloud CRM Partner of the Year, Modern Workplace Partner of the Year, and Managing Director's Partner of the Year awards.

3:50
Thursday

Knowledge is power in customer service

Enabling contact centre staff to be more efficient and motivated enhances customer experience and helps retain and attract employees.

0:40

White paper: Digital transformation

What is digital transformation and how does it fit into IT service management?

0:50
9 Oct

eBook: Quote for the future

It's time to move out of the quoting of the past and head into the quoting of the future.