Salesforce sub-Saharan Africa Partner Awards announced
Intelligent customer experience – beyond the call centre
Transforming all customer touch-points, providing meaningful data and giving customers a personalised experience.
Bots help take contact centres into the future
The use of bots to improve customer experience was unpacked during an iOCO webinar.
Understanding customer emotions is the key to delivering exceptional CX
CallMiner experts will outline the challenges and opportunities for AI-driven contact centre conversation analytics.
Why your contact centre should be video-enabled
The video and contact centre environments have collaborated to create a unified communications platform that has powerful implications for CX, says ScopServ Integrated Services.
BPO sector fuels investments, job opportunities in Cape Town
The high-growth business process outsourcing sector drives R3.4 billion worth of investments in three years in the City of Cape Town.
Trusted customer relationships remain top of mind
The level of customer service offered to clients has a major impact on their loyalty, retention and ongoing sales, says Nicole Astfalck, associate director of Sales and Marketing at Futuresense.
SendSpend navigates lockdown with Pivotal Voice
The cloud-based IP-PBX solution enables remote connectivity via an application installed on the smartphones of SendSpend staff.
Corruption leads to backlogs in online licence booking system
The transport minister confirms initial investigations show corruption is the reason online booking slots have been unavailable at various Gauteng Driving Licence Testing Centres.
Snupit well-positioned for 2021
Twenty thousand new businesses listed themselves on the Snupit platform in 2020.
Learn how to use intelligent bots to up your CX game
An iOCO webinar on 4 May will unpack how to improve customer experience while reducing costs per contact.
Alternative payments turbocharge customer experience
Today's e-commerce-savvy consumers demand an instant and seamless way to pay digitally, with easily digestible payment options which help increase cash liquidity.