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4:10
Thursday

An insight-driven approach to compliance: How can you place your customer at the centre?

Defining an insight-driven strategy for compliance which contributes to customer trust can streamline the process and benefit both the organisation and its customers, says Gary Stocks, Head of Strategy at BSG.

1:30
Wednesday

Dynamic Technologies resoles Jimmy Choo

For Jimmy Choo, Inspired Testing delivered exploratory testing, performance testing and Web performance engineering.

1:30

Registration is now open for the IDU User Conference 2020

The conference, set to take place in February, will bring together financial and IT professionals and showcase the new features of idu-Concept.

2:00

Start-up Gotbot AI gets R2.5m funding injection

The customer experience artificial intelligence start-up gets its first funding investment and eyes African expansion.

1:50

Ocular appointed as Genesys value-add reseller for SA

Ocular will focus on the Genesys PureConnect platform, an omnichannel contact centre solution for mid-market to large organisations.

0:50
2 Dec

eBook: SLAs: The foundation for stronger customer relationships

The service level agreement ensures the company and its customers have a clear definition of services, responsibilities, timelines and guarantees.

2:50
29 Nov

Targeting consumers in a fake world

As brands embrace hyper-personalisation, are they actually improving customer experience or losing the human touch?

1:30

Manage your personnel efficiently

Integrating workforce management with an omni-channel contact centre, such as Presence Suite All-in-One, allows for efficient planning and management of personnel.

4:30

Retailers must prepare for cybercrime spikes

Their card and online payment processes should be secured and encrypted, as should their handheld POS devices and mobile payment systems, says Charl Ueckermann, CEO at AVeS Cyber Security.

7:20

How Cost Transparency enables the shaping of business demand and influences correct behaviour

Cost Transparency has the power to democratise the responsibility for costs and to help businesses reduce, consolidate and standardise expenditure, by Blake Davidson, Head of Delivery at Magic Orange.

4:20

Turning data privacy into a CX bonanza

With the correct staff training and application – data privacy law can allow the business to deliver the best possible customer experience.

3:10

Why speech analytics is a game changer for contact centres

Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.