White paper: Reveal hidden ROI with customer engagement analytics
Generational engagement preferences force contact centres to respond
Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.
Impactful FS operation requires technology-human interplay
FS organisations need to get their employees digitally agile and to use technology to accomplish routine transactions so staff can interact more with customers, says Barry Vorster, Lead: HR Technology and Culture, PwC.
Let e-mail management raise the CX game
In a connected world, customers expect a positive experience and outcome every time they interact with a company, says numero. [Local rep: Intuate Group]
Modern customers expect extraordinary CX
Customer experience is overtaking price and product as the key brand differentiator.
Supersonic keeps customer interaction simple too
MTN’s Internet service provider is offering fibre to its clients along with a simple service via WhatsApp.
CloudSmiths Africa appoints Jason Timm as MD
The software solutions provider names its co-founder as its new MD for the Africa region.
Intuate Group presents flexible contact centre offering
The Nixxis Unified Digital Communication platform will levy no additional licence fees should an agent utilise more than one communication channel at a time.
eBook: Top 10 reasons you need quote and proposal automation
The impression your quote conveys can be crucial for your clients.
Small businesses also need big data
The cloud has enabled big data analytics at scale, even for smaller businesses, says Pinnacle ICT's Saayman.
Rewarding all that frequent shopping
Businesses reward their customers by successfully influencing their shopping experience, says Frik van der Westhuizen, marketing director at LoyaltyPlus.
White paper: The new rules of customer engagement
Customers want experiences marked by immediacy, personalisation and convenience.