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3:10

Tshwane turns to WhatsApp to boost citizen engagement

The city rolls out a WhatsApp chat service to allow the public to interact with it directly on a range of service issues.

5:20

Changing behaviours post-COVID-19: A retail challenge

The virus is reshaping the consumer goods industry in real-time, rapidly accelerating long-term underlying trends in the space of mere weeks and months.

1:50
Monday

GovChat platform evaluates schools’ COVID-19 readiness

The citizen engagement platform enables ordinary South Africans to take a poll, rating schools’ COVID-19 safety and preparedness as more learners return to classrooms.

6:00

South Africa’s e-tailers cash in amid lockdown restrictions

A new study shows consumers are likely to increase their online engagement or e-commerce spending in the future as a result of the COVID-19 pandemic.

6:20
2 Jul

Big four banks laud digital banking uptake amid COVID-19

The grim reality of the COVID-19 pandemic drives digital banking adoption, as South African banks witness rapid uptake of online services.

2:00

Liferay hosts Digital Solutions Forum

The Liferay Digital Solutions Forum will be held on 8 July in the Live Studio.

2:00

IBL partners with Software Group

The International Bank of Liberia has teamed up with Software Group to increase self-service capabilities for customers in Liberia.

0:30

eBook: Agile CX leadership for a new reality

Explore the three key pillars of an agile customer experience approach.

3:00

Microsoft closes retail stores, focuses on e-commerce

The company will permanently close its global retail chain of Microsoft Stores and take a related pre-tax asset impairment charge of $450 million.

0:50

Contact centre industry adjusts to new normal

On 2 July, Enghouse Interactive will host a digital event to analyse the changes and opportunities in the contact centre environment.

3:00

Post-COVID customer service: Evolve or lose business

Customer expectations have changed dramatically during the lockdown, says Freshworks.