NAVi moves to a more integrated model where AI supports advisors in customer interactions, says the bank.
The implementation delays reduced product availability in Western Cape and Eastern Cape stores, particularly over the festive season.
SoftiDoc’s locally developed solutions feature a high-precision biometric identity verification platform and an AI-driven OCR engine, says Jeremy Engelbrecht, MD of SoftiDoc.
Government-led data integration is accelerating digital transformation in phase two of Operation Vulindlela, reveals National Treasury.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The city’s safety and security directorate adds emergency reporting to the mobile application.
ITWeb CX Summit Executive Dinner
Opt-out registration opens in July, but the cost of compliance could run to hundreds of thousands of rands a month for large marketers.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
As cloud platforms evolve, lasting value depends less on tools and more on continuity across partners and priorities.
The state signal distributor’s CEO calls for SA’s digital infrastructure to be strengthened, as the country enters a new digital era.
The digital bank is expanding its mall-based customer hubs, while accelerating AI-powered app development and product growth.
The long-serving Apple chief executive will be replaced by senior VP of hardware engineering John Ternus, effective 1 September.
Many early AI implementations remain isolated from the systems where work actually happens, says Evert Vorster, founder of AI Automated Solutions.
The UK-based fintech firm looks to grow its local workforce to around 125 employees in two years, as it names the Mother City as its second major tech hub.