The era of voice is on the way, where speaking to technology rather than tapping or swiping it is becoming the default, says Morgan Goddard, software development lead at iqbusiness.
The power utility warns customers to expect temporary downtime across several of its platforms and services.
Customer data is South African banks’ next frontier, driving hyper-personalisation, AI adoption and digital trust across Africa, says PwC.
The model is purpose-built for partners that manage multiple customer environments and require cost control, flexibility and scalability.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Trust in execution matters more than innovation, says Deon Koegelenberg, CEO of Agile Bridge.
ITWeb CX Summit Executive Dinner
The Naspers-owned group maintains its grip on the market, despite multinational e-commerce disruptors like Amazon, Shein and Temu gaining momentum in SA.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The company announced the appointment of Nickey Mannya as its director of cyber security and next-gen solutions for southern Africa.
AI allows precise understanding of health risks and hyper-personalised product experiences, to encourage healthier behaviour, says the firm.
Telviva One brings all channels into one intuitive platform, creating a single pane of glass for a frictionless workflow, says Clara Wicht, head of product and marketing at Telviva.
The SSA Partner of the Year Award honours the partner that demonstrates outstanding growth, technical innovation and customer impact.
The long-awaited automated supply chain management platform serves as the beginning of repositioning the government procurement agency.
The State Information Technology Agency tests a proof of concept for a citizen-focused super app, promising a platform that will digitally serve South Africans.