In this World Wide Wrap: Towerstream selects Dimension Data, KazCommertzBank implements Cisco technology, and Stefanini, Salesforce.com partner.
Government's BPO dreams have fallen flat before they even got off the ground. Where next for the local call centre and BPO market?
Competing in the UK health insurance market requires first-class service. A South African support team is outdoing UK opposition.
The company implemented a call handling system for Nigerian cellular provider Starcomms, which has expanded rapidly.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
The IT service provider hopes to broaden its customer base through its unified communications products.
ITWeb CX Summit Executive Dinner
In this World Wide Wrap: Openwave unveils mobile analytics, JNetDirect releases BI solution, and T-Systems to develop BI systems.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Companies are still working on achieving UC adoption, to extend contact centre functionality into the enterprise.
The company chose Interactive Intelligence to set up its outsourced call centre operation.
No matter how much broadband is available, demand will rise to meet it, says iiNet.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Co-ordinating the contact centre enhances customer service and return on investment.
In this World Wide Wrap: Opal implements Rostrym enhancement, PlantCML finds new market space, and AIM introduces scoring application.
The Johannesburg facility provides off-site Maximizer training for up to 10 people at a time.
In this World Wide Wrap: Nuance finalises SNAPin acquisition, Atlanta airport leads in self-service, and Libraries get RFID.