The taxman still suffers data quality trouble.
The company's contact centre had no visibility of calls and could not determine how many were coming in.
The company aims to build outsourcing capacity through the purchase.
The wireless broadband provider aims to use an operations software upgrade to attract high-end customers.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
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ITWeb CX Summit Executive Dinner
The Outrageous Interactions contest highlights some funny call centre calls.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The CRM framework from DVT offers the company a service-oriented call logging functionality.
The voice biometrics database collects voice prints from authenticated clients or subscribers.
The authority hopes its R2.7 million contact centre platform will shave 40% off its telecoms costs.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The company is implementing Microsoft Dynamics CRM 4.0 for Rand Water.
The company won Dynamics CRM Partner of the Year and Dynamics Best Customer Service partner for SA.
The telecoms giant takes a controlling stake in managed services group StorTech.
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