Camsoft CRM Solutions streamline workflows, enabling accounting firms to focus on delivering value-added services.
ATG's customer experience mission is to improve client experiences through feedback, best practices and calls to action that aim to address customer pain points.
Five major retailers, including Shoprite and Woolworths groups, join forces in new global grocery retail venture capital fund.
The low-cost carrier will only accept cashless onboard food purchases, from 17 April.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Visa and Discovery Bank’s SpendTrend24 report shows a nine percentage point increase in digital wallet usage over the last year.
It's vital to understand where to automate and build efficiencies and where to allow customers to have human intervention when required, says Martie de Beer, contact centre executive at Telviva.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Ticketpro partnered with Smartz Solutions to remove operational inefficiencies and boost customer experiences.
Recognising that underserved communities don’t just jump from cash to digital is an important consideration for fintech firms.
ESG considerations are non-negotiable, and cross-ecosystem collaboration seamlessly aligns with ESG objectives, says Wilhelm Swart, Chief Operational Technologies Officer, 4Sight.
Voye eSIM plans offers 100MB of local data free, so you can install, test and get comfortable with eSIM technology before you travel.
South Africa’s data privacy enforcer the Information Regulator issues TransUnion with an enforcement notice, after the firm’s March 2022 cyber security compromise.