Avaya says it has embarked on a strategy to further develop the channel to become the primary route to market its contact centre and wireless networking solutions in Europe, Middle East and Africa.
Every point of interaction with customers, even client complaints, should be used proactively.
HP has extended its global agreement with E.piphany to SA, which will see HP SA deliver the Epi-Use customer relationship management software.
Grintek Telecom says it has embarked on an initiative to provide increased levels of service and support to its customers.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Avaya has equipped the Cable & Wireless contact centre in the UK with a converged voice and data communications system in a lb1 million implementation.
ITWeb CX Summit Executive Dinner
Integr8 IT has assisted Trauma Link, an integrated medical service provider, to upgrade its customer relationship management infrastructure.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
KeyTools says it has made its first KeyGold sale in Ireland to the Criterion Press.
Business process management ties a company`s applications together and allows for better process control, says Mark Ehmke, MD of Staffware SA.
Centricity has completed the deployment of an information management infrastructure at Group Five.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
The Edcon retail group has contracted PIC Solutions to install the Contractor service to improve the value of its customer contact capabilities.
Absa has signed a contract with PIC Solutions for the implementation of the TRIAD CredITMentor customer management system at the financial institution.
Grintek Telecom has unveiled the IDVR integrated digital voice-recording card that slots into the Nortel Networks Meridian PABX cabinets.
CRM is not a technology, it`s a strategic approach that is growing increasingly important amid the economic downturn, said Chris Baker, Oracle SA VP of e-Business.