JDE, Siebel in product integration deal

JD Edwards (JDE), a supplier of e-business software solutions, has completed the product integration of its OneWorld solution with Siebel Systems` Sales Enterprise.

IBM, Siebel Systems form global alliance

IBM and Siebel Systems have signed a global alliance to integrate Siebel`s customer relationship management software applications with IBM`s e-business capabilities.

Sykes and Perot Systems in strategic alliance

Sykes, a provider of technology-based solutions, has announced a strategic alliance with Perot Systems, an IT solutions provider, which allows both companies to offer an integrated range of services.

Ixchange integrates HEAT with Call Ixchange

Ixchange`s CTI division has announced that it has completed the integration of HEAT with Call Ixchange.

Grintek Telecom installs call center for E.tv

Grintek Telecom has installed a call centre at television station E.tv to help improve its relationship with its viewers.

GoldMine forms strategic alliance with Sage Software

GoldMine Software, a developer of customer relationship management software, has implemented a strategic alliance and product integration programme with Sage Software.

Ardent SA extends channel to CRM, ERP companies

Ardent SA, an enterprise information infrastructure company, is broadening its channels to include companies active in the enterprise resource planning (ERP) and customer relationship management (CRM) markets.

Measuring CRM success

The key to a successful CRM programme is ensuring that you can measure progress by defining measurable and tangible objectives.

Spicer links with Neuratech to develop CRM solutions

NeuraTech, South African developer of a knowledge management support tool, has signed up customer relationship management (CRM) consultants Spicer Customer Relationship Solutions as a solution development partner.

Genesys announces SAP interface certification

Genesys Telecommunications Laboratories, a provider of enterprise interaction management solutions, has completed the SAP interface certification of Genesys T-Gate for SAP R/3.

PeopleSoft acquires Vantive for $433m

PeopleSoft, developer of enterprise application software, will acquire Vantive, a California-based customer relationship management solutions provider, in a stock for stock transaction.

MB Worksoft forms Call Centre Academy

MB Worksoft, the software and services division of JSE-listed MB Technologies, has formed a new company called Call Centre Academy, a company that focuses on call centre consulting, recruitment, training and development.

Lucent Technologies leads U.S. and European call centre markets