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1:10
Check 2000
Oct 6, 1999

Check 2000 integrates with HEAT 5.01

GoldMine Software, part of Ixchange, has announced the integration of Greenwich Mean Time`s Check 2000 Client Server with HEAT 5.01, its help desk and call centre solution.

2:00
Call centres
Oct 4, 1999

Unisys creates natural language unit

Unisys has created a Natural Language Understanding (NLU) services organisation that will focus on consulting and application development for customer interaction in call centre environments.

PR Connections
1:00
GoldMine 4.0
Oct 4, 1999

GoldMine updates release 4.0

GoldMine Software, a company owned by Ixchange, has announced an update to GoldMine 4.0, which includes a built-in Personal Digital Assistant, Windows CE and Outlook synchronisation engine.

3:40
Smart cards
Sept 29, 1999

Smart cards must play bigger role in customer loyalty

Smart cards should play a growing role in loyalty solutions as the awareness of customer loyalty is growing in retail stores, believes Stirling McBride, product manager at Integrated Card Technology.

Stirling McBride
01:54
#ITWebCX2023
Aug 30, 2023

Navigating the CX value chain

Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience

1:50
Sept 27, 1999

Philips offers new call centre solution

Philips Business Communications has introduced ContactCentre 400, an out-of-the-box call centre solution for medium to large businesses.

Philips
12 - 12 August 2026

ITWeb CX Summit Executive Dinner

3:20
Call centres
Sept 20, 1999

Call Centres - benchmarking survey reports SA growth outstrips UK & Europe

A call centre benchmarking survey undertaken by The Merchants Group has found that SA call centre growth outstrips that of the UK and Europe. According to the group, in a survey of 28 South African call centres, 75% reported growth rates of over 20%, while over 43% are planning to develop into multimedia communication centres within the next year. This compares with 23% for the international average. Another key finding is that many call centres have been set up with a cost reduction focus, especially in the financial services sector.

01:53
Verint
Jul 27, 2023

Everything, everywhere, all at once in CX

Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience

3:20
ACT 2000
Sept 20, 1999

Symantec releases ACT! 2000

Symantec has unveiled ACT! 2000, a set of customer relationship management tools aimed at small businesses and sales professionals.

Symantec
3:40
Disaster recovery
Sept 20, 1999

Disaster recovery is essential for call centres

As call centres are particularly vulnerable to failure, it is mandatory that companies implement disaster recovery options, says Tim Stanley of Computer Configurations Holdings subsidiary Business Recovery Services.

Tim Stanley
3:20
Call centres
Sept 15, 1999

Call Centre boom to ease into solid market

The local market for call centre hardware, software and IT professional services grew by 73% during 1998, following on growth of 60% in 1997, says BMI-TechKnowledge. The number of call centre sites is forecast to grow at a compound annual growth rate of 7% from 1998 to 2003, and the SA call centre market is now worth 2.2% of the entire SA IT market, according to BMI-T research.

IDC
12 - 12 August 2026

ITWeb CX Summit 2025

03:49
CX
Apr 21, 2023

The future of CX

During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience

3:50
Call centre
Sept 15, 1999

Bankmed installs ATIO call centre

Bankmed, a Cape Town-based medical aid fund administrator, has completed the installation of a call centre from ATIO.

Atio Corporation
2:10
Apropos
Sept 14, 1999

Veritas installs Apropos call centre solutions

Veritas Software has chosen Apropos Technology`s call centre solution for its technical support department. [Local Apropos rep: Software Futures]

Software Futures
1:50
Heat
Sept 13, 1999

ATIO, Ixchange sign systems integration deal

ATIO and Ixchange have signed an agreement in which ATIO is appointed as a systems integrator of HEAT and GoldMine products.

Atio Corporation
2:10
CRM
Sept 13, 1999

Companies benefit from stable customer relationships

The key to sustained profitability is the ability to establish and maintain stable customer relationships, believes James van der Westhuizen, MD of KnowHouse.

James van der Westhuizen
 
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