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3:10
Yesterday

AudioCodes solution: seamless unified communications environment

AudioCodes provides a full solution portfolio for Microsoft Teams Voice, says Axiz.

2:30
25 Nov

Improve your customer service with contact centre integration

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

3:40
25 Nov

2021 contact centre trends everybody should be watching

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

1:10

White paper: How disruption can transform voice channels

The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.

4:50

The future of team collaboration

IT teams must address workers’ use of multiple platforms that are not integrated with each other or with existing business applications and enterprise communications platforms.

3:30

Avaya Spaces introduces 61-participant 'concert' view

The all-in-one video collaboration platform centralises voice, video, messaging, chat and task management to improve productivity and increase employee satisfaction.

2:20
11 Nov

Remote workforces add to telco network management complexity

IBM will host an executive webinar, AI-powered IT incident resolution, on 25 November. Register today.

5:40

Huge Group makes headway in Cell C to MTN network migration

The JSE-listed holding firm migrates customers from former partner Cell C after the companies were embroiled in a financial dispute.

2:20
10 Nov

Yeastar launches new ‘PBX Plus More’ system in SA

Provider of SME PBX systems, Yeastar has introduced the new P-Series PBX system, available locally through Even Flow Distribution.

4:00

Cape Town establishes academy to boost BPO talent pool

The city officially opens its business process outsourcing academy at the College of Cape Town, as it sets out to create a talent pipeline for the fast-growing sector.

4:10

Avaya Vantage increases remote worker productivity

The reimagined Avaya Vantage is an all-in-one meeting solution for the home office.

3:50

The circle of data is key to public safety

Communication tech for frontline responders needs to be simple to use so the officer can focus on the heat of the moment without having to focus on tricky technology, says Motorola Solutions.