Unified Communications

PPS taps into Silicon Valley-based Ushur’s AI tools

The local financial services group wants to enable its digital communication with clients by using conversational artificial intelligence solutions.


Is WhatsApp Business API free?

WhatsApp Business API coupled with the Cellfind LiveChat platform enables multiple agents to sign in at the same time and use a centralised dashboard and team inbox.


Having a team voice

With remote working and remote communication needs rising as a result of the pandemic, organisations’ communication systems have become even more important than before, says Altron Karabina's Basha Pillay.


Apple takes on rivals Zoom, Microsoft with iOS video updates

The American multinational tech giant announces major FaceTime upgrades on its iOS 15, as competition within the video-conferencing market intensifies.


MultiChoice hastens call centre automation with AI-powered chatbot

The bot can clear decoder errors, check balances, reconnect products, make payments, manage holiday access and change viewing packages.


CPaaS: How to compose collaboration and communication services at scale

CPaaS is an over-the-top communications platform that allows companies to deliver connectivity between applications, people and objects.


Omnichannel: Single point of contact to build successful customer relationships

An omnichannel approach is premised on synchronicity across all the channels that are being used, says Kelvin Brown, director of AnD Communications.

27 May

Telkom to reuse legacy copper infrastructure in fibre, 5G push

The company plans to repurpose some of its legacy copper infrastructure as it shifts focus to next-generation technologies such as fibre and 5G.

27 May

Atmos by CallCabinet achieves compliance with Microsoft Teams

After months of third-party testing, Atmos met or exceeded the security requirements of the compliance certification process for voice, video and screen share.

25 May

Business intelligence firm Apex BI eyes channel boost

The niche business intelligence solutions provider is looking to double its number of channel partners in the next 12 months.

18 May

New AI workflow capability for Avaya OneCloud CCaaS infused with new voice, digital engagement features to enhance customer experience

Avaya adds new capabilities to Avaya OneCloud CCaaS that deliver better outcomes by connecting voice, digital and AI applications using a single visual design environment.


Smart satellite services: Building seamless, enterprise-wide access networks

Satellite platforms are now advanced IP connectivity solutions providing a real alternative for business and enterprise connectivity, says Dr Dawie de Wet, group CEO of Q-KON and chief engineer for Twoobii.