Best practice in customer experience demands right mix of technologies
In a mobile workforce, the new gold standard is synchronicity
A workforce can only enjoy the benefits of working from anywhere if it has the same access to systems as it would if it were working from the office, says Rob Lith, COO of Telviva.
TransUnion’s BPO centre makes international moves
Less than year after its Global Capability Centre opened SA operations, TransUnion starts servicing the North American market.
Why unified communications, voice assists businesses in cost-saving, spearheading revenue-generating opportunities
The adoption of unified communications offerings makes work environments more streamlined and adaptable, says Deon Geyser, CEO, Liquid Intelligent Technologies SA.
Africa becomes outsourcing sector destination of choice
A new report charts Africa's rise as a business process outsourcing sector juggernaut, showing contact centre salaries on the continent as “highly” competitive.
Cloud-based unified communications a must for future workforce productivity
With VL Telecom's Business Talk solution, anyone needing to contact the company calls a single virtual landline number, which can be located in any of 65 countries worldwide.
CallCabinet wins with TMC
For the sixth consecutive year, the Atmos compliance recording and analytics platform was named product of the year by TMC.
GovChat accessed by over 8m users
The official citizen engagement platform for the South African government reveals more than eight million people are part of its active-user base.
Zoom posts first billion dollar revenue in a single quarter
During the second fiscal quarter ended 31 July, the company’s total revenue reached $1.021 billion, up 54% year-over-year.
AI key to augmenting conversational communications
Artificial intelligence and machine learning are useful tools in a war chest to improve a host of processes, not least customer service.
Raycom Technologies launches ‘Everything as a Service’ in Ghana
‘Everything as a Service’ is already providing value to Vodafone Ghana and GCB Bank.
Three reasons every business needs a cloud phone system
A cloud PBX system will allow you to respond to your clients immediately, from anywhere that your workforce is based at that time.