AudioCodes solution: seamless unified communications environment
AudioCodes provides a full solution portfolio for Microsoft Teams Voice, says Axiz.
Improve your customer service with contact centre integration
To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.
2021 contact centre trends everybody should be watching
Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.
White paper: How disruption can transform voice channels
The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.
Avaya Spaces introduces 61-participant 'concert' view
The all-in-one video collaboration platform centralises voice, video, messaging, chat and task management to improve productivity and increase employee satisfaction.
Remote workforces add to telco network management complexity
IBM will host an executive webinar, AI-powered IT incident resolution, on 25 November. Register today.
Huge Group makes headway in Cell C to MTN network migration
The JSE-listed holding firm migrates customers from former partner Cell C after the companies were embroiled in a financial dispute.
Cape Town establishes academy to boost BPO talent pool
The city officially opens its business process outsourcing academy at the College of Cape Town, as it sets out to create a talent pipeline for the fast-growing sector.
Avaya Vantage increases remote worker productivity
The reimagined Avaya Vantage is an all-in-one meeting solution for the home office.