Unified Communications

Generational engagement preferences force contact centres to respond

Integrated omni-channel engagement and communication capabilities are non-negotiable, says Deon Scheepers, customer engagement executive at Pivotal Data.


CallCabinet acquires SIP Print

SIP Print’s carrier and business customers can now deploy CallCabinet’s multi-tenant, cloud-based call recording solutions broadly across their global organisations.


Intuate Group presents flexible contact centre offering

The Nixxis Unified Digital Communication platform will levy no additional licence fees should an agent utilise more than one communication channel at a time.


Elingo committed to skills development

Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.

30 Jul

IT is all about the experience

A digital environment that delivers what workers need in a simple, unified way will ensure engagement and productivity, says Helen Kruger, CEO of Troye.


Jabra presents real-time intelligent video solution

Jabra PanaCast is a smart panoramic-4K plug-and-play video solution that provides unique value for huddle rooms.

Jul 24, 2019

MTN rolls out new network infrastructure to support IOT and 4IR

MTN will deliver high-performing networks to support its enterprise customers' IOT ambitions and digitisation journey, says Giovanni Chiarelli, Chief Technology and Information Officer at MTN SA.

Jul 19, 2019

Even Flow appointed as Avaya Distributor in Southern Africa

Epsidon Technology Holdings has announce that the distribution of Avaya will move from First Distribution to Even Flow.

Jul 18, 2019

Keeping up with the modern customer

Businesses need to leverage technology to make customer experiences seamless across multiple touchpoints and allow them to have context-enriched conversations.

Jul 18, 2019

Protect your business data with an effective backup solution

The ReadyNAS solution from Netgear is designed to help businesses protect their data by offering advanced remote access and intelligent system alerts.

Jul 16, 2019

Setting organisations on the path to sustainable business success

Maredi Technologies helps businesses develop the right tech competencies by offering ICT solutions that are designed to give them a competitive edge.