AI-driven customer-agent matching uses advanced algorithms and real-time data to connect each customer with the agent best equipped to meet their needs.
ServiceDesk Plus enables IT departments to design and implement custom workflows tailored to the company’s needs, says Georgina van den Heever, content marketing co-ordinator at ITR Technology.
AI-driven analytics can help contact centres identify trends and patterns in customer behaviour, enabling them to tailor their services to meet specific needs.
Through a strategic collaboration with Falcorp and SnapLogic, GTC rapidly processed thousands of claims, automating workflows with efficiency, compliance and client engagement.
Top business technology news | 13 - 18 June 2022
A summary of the top business technology stories shared by ITWeb between 13 -18 June 2022. Visit www.itweb.co.za for more news. #NewsVideo #youthday #Jobcreation
MoData is Africa’s sole supplier of TANGO, the online transaction processing engine.
Managed IT services provide companies with a crucial support system during periods of heightened risk, offering 24/7 monitoring and incident response, says Charl Ueckermann, CEO of AVeS Cyber Security.
TaaS offers businesses the agility to scale operations quickly, the ability to reduce upfront IT costs and the technology to future-proof its IT infrastructure.
Top news headlines for 24 - 30 October
ITWeb shared a summary of the top business technology stories that ran between 24 October 2021 and 30 October 2021.
The International Association of Outsourcing Professionals recognised IBA Group as a leader and distinguished the company in all sub-lists of the ranking.
IBM's acquisition of Software AG's webMethods integration platform is a big moment for enterprise systems.
Following Keyrus training in data literacy and Power BI, MUA is better equipped to drive data-informed strategies that cater to the unique needs of its clientele.
The companies have teamed up to expand advanced digital infrastructure solutions across Africa.