Creating a pipeline of future leaders should be a priority, but the challenges faced by companies recruiting a diverse entry-level talent pool are quite stark in SA.
Mental wellness and the role of human experience management
By redefining human capital management as human experience management, HR leaders are putting the employee experience at the centre of the business, says Michaela Voller, chief HR officer at Dimension Data.
Human capital must take an active approach in fostering change resilience in employees, says Mamcy Letuka, human capital executive at Altron Managed Solutions.
Ultimately, a business needs to ensure it has the right policies in place and that hearings, remote or otherwise, are clearly outlined within these policies, says Nicol Myburgh, head: HCM Business Unit at CRS Technologies.
Navigating the new world of employee experience in contact centres
Since the pandemic indelibly changed the way contact centres operate, employee well-being has become a major focus for contact centre operators, says Karl Reed, chief solutions officer at Pivotal Data.