Articles about Sinch

Sinch and SAP Emarsys join forces to elevate customer engagement in the digital era

Sinch’s integration with SAP Emarsys offers a flexible solution that allows brands to tailor messaging to each customer’s preferred channel.

Knowledge Base AI enables smart FAQ bots, without coding

Knowledge Base AI allows businesses to create a smart FAQ bot for multiple channels in minutes, says Joachim Jonkers, Director of Product – AI at Sinch.

Sinch recognised as 2024 Gartner Magic Quadrant leader for CPaaS

Gartner also highlighted the strength of Sinch’s Super Network, the breadth of its channel coverage, its AI capabilities, global market reach and integrations with over 500 platforms.

Sinch Campaigns for effective mobile marketing

Sinch Campaigns enables marketers to create SMS, RCS and WhatsApp campaigns, allowing them to choose the channel, define the audience, create content, test, launch and track the results.

SMS vs RCS – which is right for your use case?

RCS can send up to 250 000 characters in a message, compared with 160 characters in an SMS, says Ryan Miller, sales lead – Africa at Sinch.

RCS: The next big messaging channel for business in SA

Apple announced that iPhones will support Google’s Rich Communication Services messaging in 2024.

Sinch, Consnet enable JD Group to revolutionise customer communications

Consnet deployed Sinch CPaaS integrated with SAP Service Cloud to give JD Group's customers multi-channel customer engagement with context.

Sinch announces new operating model to accelerate growth

Product and R&D will be centralised to better leverage Sinch’s global scale, gain efficiencies and accelerate innovation.

Smart partnerships key to next-generation customer experience

Customer experience must be driven by the right partner ecosystem and underpinned by AI to deliver real business value, says Sinch.

Sinch takes customer messaging to next level

The company presents Smart Conversations, a powerful AI capability integrated into Sinch's Conversation API.

Sinch recognised as leader in IDC MarketScape for CPaaS

The company was recognised in the IDC MarketScape: Worldwide Communications Platform-as-a-Service 2023 Vendor Assessment.

Sinch named Adobe Digital Experience Technology Partner of the Year – Customer Journeys

Adobe’s Digital Experience partner awards honour companies that have made leading contributions to Adobe’s business.