Tight integration matters as contact centres unite systems of interaction and record

For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, says Luyolo Dungelo, business services manager at Connect.

Connect

3:10

Tsukuru

26 Sept

Why choose durable devices?

Durable devices are practical — they simplify operations, reduce costs and minimise complexity.

Beyond omnichannel: How opti-channel strategies are transforming CX

The evolution from omnichannel to opti-channel represents a fundamental shift towards intelligent, data-driven customer engagement, says Dion Millson, head of AI strategy at Connect.

Seacom bets on AI-ready cable amid profit pressure

The new Seacom 2.0 subsea cable system introduces a 48-fibre-pair architecture tailored for high-capacity, low-latency artificial intelligence workloads.

Vumatel, DFA parent company suffers R93m loss

Community Investment Ventures Holdings, the parent company of the fibre network operators, posts a loss for the year ended 30 June.

InfoReg demands answers from TransUnion, Experian on alleged hack

In this week's tech news roundup, In an ongoing case, the Information Regulator gave TransUnion and Experian 10 days to furnish it with details regarding allegations of a new data breach at the credit bureaus. Stay informed and engaged with our comprehensive coverage of these stories and more on our website, www.itweb.co.za and social media platforms. Discover the latest advancements shaping the future of technology by ITWeb. #newsvideo #infomationregulator #transunion News Links: https://www.itweb.co.za/content/GxwQDM1DxZw7lPVo https://www.itweb.co.za/content/WnpNgM216Ed7VrGd https://www.itweb.co.za/content/nWJadMbNB8aMbjO1 https://www.itweb.co.za/content/PmxVE7KEWl4qQY85 https://www.itweb.co.za/content/VgZeyvJlKYWMdjX9

1:30

Tracker

23 Sept

Tracker introduces personal safety app

The vehicle tracking solutions company extends its product line beyond car trackers with its Sayf personal safety and tracking app.

Fibre is fuelling South Africa’s next wave of cloud voice adoption

Fibre has been the missing link for many organisations, says Evan Damon, Wholesale Channel Manager at Wanatel.

Opentel ISP, division of Redwill ICT, ramps up ISP and connectivity infrastructure

Opentel's strategy includes moving from a closed network model to an open-access network nationally.

Samsung Z Fold 5 Unboxing and Hands On Review

The Samsung Z Fold 5 Unboxing, specs and review by ITWeb. Join us as we unbox, explore, and appreciate the Samsung's remarkable features, giving you all the insights you need to make an informed decision. Don't forget to hit the like button and subscribe to ITWeb for more exciting tech reviews and unboxings! #Reviewvideo #unboxingvideo #samsung #samsungzfold5

2:50

First National Bank

22 Sept

FNB CEO lauds digital customer growth

The big-four bank’s digitally-active customers grow to 7.78 million, as the financial services reaches the 10 million customer mark.

Mayor calls for signal-blocking of Pollsmoor Prison cellphones

Cape Town mayor Geordin Hill-Lewis backs pilot for sophisticated signal-blocking tech at Pollsmoor, amid reports of crime and extortion from within prison cells.

Staff Writer