The voice of the customer is a foundational pillar for transforming both employee and customer experiences.
ITWeb's CX Summit 2024 will explore shifts in customer expectations and business realities.
The ITWeb CX Summit 2023
The rise of digital technologies as a means to ensure customers have seamless, satisfactory interactions with organisations has also continued to shift the CX landscape and raise the bar for what customers expect. The ITWeb CX Summit took place on 5 October at The Maslow and aimed to equip organisations with the means to ensure that their tech stacks and strategies bring their customers closer and keep them there. #ITWebCX2023 #CX #customerengagement
Automation of business processes through AI can boost customer experience, says Verint’s McNeilage.
Netflorist's marketing manager joins the lineup of CX thought leaders at the ITWeb CX event on 5 October.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Customer delight depends on delivering instant, personalised support on the digital channel of the customer’s choice.
Join South Africa's premier customer experience conference!
Umar Amin, Marketing Manager for Africa at Freshworks, enthused about this year's CX Summit which is taking place on 28 September at The Pivot, Montecasino. Register at https://www.itweb.co.za/event/itweb-cx-summit-2022 today! #ITWebCX2022 #Freshworks #CustomerExperience