Articles about Salesforce

Time is up for all-human workforces

Linda Saunders, country manager and senior director of Solution Engineering Africa at Salesforce, calls for an executive management mindset change.

Xponential taps Zuko Mdwaba for CEO role

The former Salesforce, Workday executive takes up a new role as group CEO of growth platform firm Xponential.

AI fluency key to unlocking real agentic AI value

Agentic AI can boost productivity in business, but this is only achievable with an AI fluent workforce, says Salesforce.

Conspiracy of silence around AI ROI and shadow AI

You can't just Model Context Protocol your way to AI return on investment, but maybe AI can help you sell.

OpEd: AI is running into a trust wall

AI sellers promise shiny new capability, while buyers ask about security, auditability, lock-in and compliance.

Five remote desktop benefits that transform work in unexpected ways

Remote desktop tools are no longer just for troubleshooting; they’ve become enablers of productivity, collaboration and innovation, says Avert ITD.

How enterprise AI is evolving beyond AI agents, what it means for organisations

Artificial intelligence is evolving from single agents to integrated systems that empower your entire team.

Google hit by AI-driven cyber attack

As cyber criminals ramp up the use of artificial intelligence to bypass security measures, Google becomes their latest victim.

Former Workday executive joins Jem as investor

Zuko Mdwaba joins the HR and financial platform for frontline workers as it scales up, shifting focus from mid-market firms to SA’s top employers.

CloudZA brings AI to the contact centre, and it’s changing everything

CloudZA’s solution plugs into existing voice systems, whether they’re on-premises or cloud-based, and brings in the power of generative AI.

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce

The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, empathetic relationship building.

AI adoption among desk workers surges 233% in six months, Salesforce reports

Research shows the technology is not just used to automate repetitive tasks, but also to unlock people’s capacity for creative and strategic work.