Articles about Salesforce

Conspiracy of silence around AI ROI and shadow AI

You can't just Model Context Protocol your way to AI return on investment, but maybe AI can help you sell.

OpEd: AI is running into a trust wall

AI sellers promise shiny new capability, while buyers ask about security, auditability, lock-in and compliance.

Five remote desktop benefits that transform work in unexpected ways

Remote desktop tools are no longer just for troubleshooting; they’ve become enablers of productivity, collaboration and innovation, says Avert ITD.

Google hit by AI-driven cyber attack

As cyber criminals ramp up the use of artificial intelligence to bypass security measures, Google becomes their latest victim.

Former Workday executive joins Jem as investor

Zuko Mdwaba joins the HR and financial platform for frontline workers as it scales up, shifting focus from mid-market firms to SA’s top employers.

CloudZA brings AI to the contact centre, and it’s changing everything

CloudZA’s solution plugs into existing voice systems, whether they’re on-premises or cloud-based, and brings in the power of generative AI.

Agentic AI doesn’t spell the end of human call centre workers, says Salesforce

The global CRM firm suggests this emerging technology handles routine queries, allowing human workers to focus on complex, empathetic relationship building.

AI adoption among desk workers surges 233% in six months, Salesforce reports

Research shows the technology is not just used to automate repetitive tasks, but also to unlock people’s capacity for creative and strategic work.

Say goodbye to clunky CRM tools with iMobility’s MobiContact solution

MobiContact makes it easier for teams to manage conversations, track data and stay productive without jumping between apps, the company says.

Anti-phishing efforts flag legitimate e-mails

Over 80% of phishing e-mails analysed were enhanced using AI – making them far more convincing than ever before, according to KnowBe4 research.

IT leaders bet on agentic AI for career advancement, Salesforce report

A new Salesforce report reveals IT leaders and developers are overwhelmingly excited about the impact of agentic AI on their careers and the developer experience.

Salesforce, Google strengthen ties, bringing Agentforce and Gemini together

Salesforce and Google Cloud deepen their partnership, empowering businesses to develop tailored AI solutions with Agentforce, Gemini and Google Cloud infrastructure.