SolarWinds’ new State of ITSM Report suggests that AI isn’t shrinking the work as much as reshaping it, says Sean Sebring, solutions engineer manager for IT service management at SolarWinds.
DVT’s Insights session will explore how token usage influences AI cost, performance and governance as enterprises scale generative AI.
Cell C's R12.6bn Turnaround | ITWeb Tech Headlines | 17-22 August 2026
These are the stories making headlines on ITWeb this week. Cell C added 1.3 million subscribers and cut net debt by 64% in its first full year as a JSE-listed company, with group revenue climbing to R12.64 billion. Meanwhile, Standard Bank is shifting from just using AI tools to becoming a fully AI-enabled organisation, with more than 39 000 staff, 72% of its workforce, now active generative AI users.
The big-four bank reveals its AI-based chatbot handles over 100 000 queries per month from 1.6 million users.
Even as the workforce grapples with AI anxiety, that very technology can help solve the issue of traditional IT adoption and change management.
Vaal University of Technology research finds AI adoption among lecturers and students outpaces institutional policies and ethical safeguards.
The bank scales AI across relationship management, payments and lending, while investing in governance, skills and infrastructure.
Bolt adds conversational AI to ride-hailing, with a ChatGPT integration now available to South African customers.
The bank’s Intelligent Hyper Automation strategy generates R375 million annualised value as it accelerates its digital transformation.
AI helps the digital school to improve learner support, streamline teaching and prepare for more personalised education experiences.
The big-four bank’s business and commercial banking unit prioritises data and AI, as it looks to improve operational processes.
Stablecoins will have a transformational outcome for Africa’s financial services ecosystem, says Visa’s Michael Berner.
How IBM’s Power11 platform is designed to handle maintenance, security and AI – automatically and at scale.
Cyber security in an age of Generative AI
ChatGPT and other Generative AI has found its way into workplaces in a matter of months. KnowBe4, in partnership with ITWeb, undertook a groundbreaking survey to understand the state of Generative AI adoption in South Africa and the new risks that this technology presents. Anna Collard, SVP of content strategy and evangelist for KnowBe4 Africa, addressed the results during a webinar hosted on 7 December. #KnowBe4GenerativeAI #knowbe4 #genai
The power of AI analytics
AI is transforming the realm of data analytics, helping extract valuable insights from massive datasets and empowering employees across the organisation to become ‘citizen data analysts’. ITWeb, in partnership with Keyrus and Tableau, hosted a webinar on 25 October to explore how to leverage AI effectively. #AIanalytics #keyrus #tableau