CCI South Africa establishes a contact centre in KwaZulu-Natal’s biggest township, with plans to grow in the community.
When implementing AI and chatbots to connect with customers, there must be a balance of machine intervention and human empathy.
Automation will inevitably play a role in helping organisations get more done in a shorter space of time, says Crimson Line.
SITA CEO Dr Bongani Mabaso’s resignation after only eight months on the job is a loss for the embattled State Information Technology Agency, say industry insiders.
Local tech firms join the fight against gender-based violence, in light of the 16 Days of Activism campaign.
The Integrated Resource Plan 2023 is now set to be published by the mineral resources and energy minister.
Wired4Women Awards 2025
IT talent remains scarce but is vital to every organisation’s success. Effective mentoring is a way of attracting and retaining IT talent − here's how.
The programme underscores the importance of foresight and agility in navigating today's dynamic business and technological terrain, says ITWeb.
The agency’s board accepts Dr Bongani Mabaso’s request to be released early from his employment contract.
Arthur Goldstuck’s latest book unpacks the fundamentals of artificial intelligence, providing an overview of the technology’s rising popularity.
MTN SA prepares to add an e-commerce service to its Mobile Money platform, as part of its transition into a super app.
The construction will begin early 2024 and the plants are expected to be commissioned by the end of 2025.