Articles about chatbots

Call vs online support: When do people still pick up the phone?

While automation and online tools will continue to grow, voice interactions remain central in markets where relationships drive business.

Conversational hiring is where chat meets career

Conversational ATS approach meets people where they already are, on the apps they use every day.

Reclaiming the voice channel: Why it still matters more than ever

When digital journeys falter, it’s the human voice that restores trust, says Vanda Dickson, business development manager at Smartz Solutions.

Seasonal hiring at scale: Retail chatbots keep you fully staffed during peak seasons

Automation and recruitment software bridge the gap between candidate demand and HR capacity.

How AI is reshaping customer service

AI's true power lies not in replacing humans, but in augmenting their capabilities and enabling businesses to deliver smarter CX solutions, says 1Stream.

Unlock your SME's potential: Why WhatsApp Business, chatbots are your next growth engine

WhatsApp Business and chatbots help SMEs streamline customer engagement, automate support and scale communication.

AI-powered chatbots: Frustrating or fundamental?

There’s no question that chatbots bring considerable advantages, but this efficiency comes at a cost due to their inability to truly empathise.

AI’s true purpose is not to replace us but to enhance us

The global economy relies on innovation and constant development, and the benefits for business in adopting AI grow each day.

Why custom-built CX makes business sense

Customers want fast, personalised, always-on service – and they expect it across every touch-point, says 1Stream.

Building a competitive edge with GenAI in Africa

Strategic alignment is key when implementing GenAI, ensuring initiatives support business goals to deliver relevance and value, says Shakeel Jhazbhay, GM: Digital Business Solutions at Datacentrix.

The future of recruitment: Chatbots and dynamic talent networks

txtHR is a rule-based chatbot that lets candidates access employer opportunities, register their profile and apply for jobs in a mobile-optimised chatbot interface running in a browser.

How AI-powered virtual agents enhance efficiency in contact centres

Contact centre operators are using AI to craft conversational experiences with basic chatbots and more advanced virtual agents, driving the rise of immersive digital CX.