The department will roll out its digital transformation strategy by 2030, to combat a crime crisis, court backlogs, and crumbling IT infrastructure.
The Cape Town-based fintech firm joins forces with Travelex, to expand cash payout options for remittance customers across SA.
The Gauteng Department of Education says a total of 4 858 grade one and eight learners remain unplaced for the 2026 academic year.
SMS keeps FlySafair passengers informed and on time.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Africa’s oldest university streamlined student support with AI, resolving 93% of queries without human intervention.
ITWeb CX Summit Executive Dinner
The system disruption affects the logging of service queries, outage reports, dispatching of technical teams, and access to customer account information.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Kerry Janse van Rensburg plans to boost Pick n Pay’s digital channels and improve the customer experience.
The smartphone manufacturer expands its device-embedded emergency support tool, Samsung SOS+, to a wider range of Galaxy devices.
South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.
The local start-up announces the acquisition of Namola, the national safety and emergency response app.
The Gauteng Department of Education confirms 317 988 (88.7%) grade one and eight learners have received placements for the next academic year.
Why 2026 is the year to tighten your operations, cut the waste and implement a system that moves your business forward.