The Gauteng Department of Education confirms its 0800 000 789 call centre number is experiencing technical issues.
Home affairs targets a scaled-up partnership with bank branches, as it looks to halt production of green bar-coded ID booklets by year-end.
The JSE-listed company’s mobile virtual network enabler arm powers Pick n Pay Mobile’s relaunch, as SA’s retail-driven MVNO market enters a rapid growth phase.
ITWeb CX Summit 2025 highlighted the weight of influence that UGC and influencers can have on the customer experience.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
FindMy’s search logs say consumer service queries jumped 162% over the past year.
ITWeb CX Summit Executive Dinner
The voice of the customer is a foundational pillar for transforming both employee and customer experiences.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
CX solutions must be rooted in empathy, simplicity and the lived realities of customers, says Sandisiwe Yengeni, senior manager of client experience and insights at African Bank.
The cashless and ticketless parking solutions provider acquires the in-mall engagement platform from Attacq.
The networking solutions firm’s ICT training academy sees gains in job placements for youth with digital skills, reveals Cisco SA’s Smangele Nkosi.
Companies cannot 'AI their way out of a bad process', says Nicolas Callegari, founder and CXO at Decapod Customer Experience.
The Gauteng Department of Education kicks-off the 2026 online admissions application process for grade one and eight learners.