Customers are not forced to endure a customer experience that is characterised by clutter or unnecessary friction, says Kelvin Brown, customer operations executive at Telviva.
The bank’s mobile virtual network operator sells 8 000 new SIM cards on a weekly basis, it says.
Trends analyst Dion Chang outlines changing business-customer relationships in his ITWeb CX Summit keynote address.
The partnership brings global retail best practices into South African loyalty rewards programmes.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
MO Agency provides an overview of HubSpot pricing (software licensing), consulting, data migration, customisation, training and user support costs.
Artificial intelligence offers a nimble solution to the customer service crisis in South Africa, even for the Department of Home Affairs.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Du Toit has been instrumental in contract retention through customer satisfaction, consistently emphasising SLA achievement and a strong sense of accountability, the company notes.
Reducing risk is only the tip of the opportunity iceberg for insurers deploying telematics solutions, as the potential to be unlocked is immense.
The department’s new strategy directs that over the next five years, all of its services must be fully automated, digitised and offered online.
Significant progress has been made in stabilising the ERP implementation at the KwaZulu-Natal distribution centre, says the retailer.
Achieving consistent high quality service outcomes requires deep application monitoring across every customer journey, says Christopher Moreland, senior pre-sales solutions architect at CASA Software.