Sovereign Health has installed the NeuralAct AgenctCare workforce management solution from Spescom DataFusion.
CSX has implemented the SMS321 solution from EconoServ into its call centre.
Marstec has implemented the Marstec Mobile Sales solution at Nu Metro Video.
Local development house NeuralAct has installed NeuralAct software at Sovereign Health`s Durban call centre.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Grintek Telecom has acquired a stake in East London-based Electrodynamics, a developer of solutions for Nortel Networks contact centres.
ITWeb CX Summit Executive Dinner
Unisys and Avaya have entered into an agreement for Unisys to sell Avaya`s customer relationship management (CRM) solutions worldwide.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Digital Planet has launched its national cal centre to form part of its Web strategy.
Johnson & Johnson`s sales team is using a Nokia 9110 Communicator-based solution from Marstec to report directly into the company`s customer relationship management system.
Real Global Business Solutions (RGBS) has secured the exclusive distribution rights in sub-Saharan Africa for Adapt, a new customer relationship management (CRM) solution developed by US-based Adapt Software Applications.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
Braby's has added the 'Beep for Business' service to its online business directory at www.redindex.com. The new service is based on the Storm Responder solution.
TELG has installed a Mitel SX-2000 Light PBX from NetCom CRM to improve its service to its clients.
The Nortel Networks Clarify eFrontOffice customer relationship management (CRM) solution was recently tested at the Microsoft Premier Support for Developers laboratory in the US.
An Atio contact centre provided Reed Exhibitions, organiser of the recent Computer Faire, with information regarding visitor patterns.