NCR, represented locally by National Data Systems, has signed a joint referral agreement for customers in the financial services industry with Novantas.
Bateleur Software Solutions, the recently appointed exclusive agent for SearchSoftware America (SSA), believes SSA identification software can assist call centre operators in improving their customer service.
Analysis of customer behaviour and preferences is key to the success of any business, says Marc Scheepbouwer, marketing director at Global Technology Business Intelligence.
Global Technology Business Intelligence (GBI), local distributor of Accrue Insight, says Accrue is an analytical electronic-customer relationship management platform used for unifying customer information throughout the enterprise.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Genesys has announced the availability of its G6 Internet Contact solution, which offers updated chat, e-mail and Internet collaboration capabilities.
ITWeb CX Summit Executive Dinner
AmVia - Voicematix has announced the release of an e-business benchmark best practices report that enables companies to benchmark their call centre performance against a peer group of similar centres.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
The modern contact centre is packed with technology, but the people on the end of the line, be it a telephone or Internet connection, determine how successful company communications are.
Vodacom is upgrading its Web access control system, Webcon, which was custom-built for the company two years ago by MGX Software Development.
AmVia - Voicematix has introduced Short Message Service Messaging notification and Live Reply as part of its unified messaging offering.
ITWeb CX Summit 2025
The future of CX
During an executive breakfast, held on 19 April in partnership wit ITWeb, Verint shed light on predictive analytics in CX. Attendees also benefited from insights on emerging technologies that might empower consumers and businesses in the future #ITWebFutureCX #verint #customerexperience
3Com has announced its NBX Call Centre, which caters for small businesses, remote and branch offices, and company departments.
PeopleSoft says its Customer Relationship Management (CRM) Product Support solution has received the Support Centre Practices (SCP) certification award.
Customer service on the Internet will remain limited if it continues to be modelled on bricks-and-mortar systems, warns Amir Lubashevsky, CEO of EC-Hold.
A survey conducted by Datamonitor on behalf of PeopleSoft has found that customer relationship management (CRM) solutions are producing increases in revenue for insurance companies.