Using conversational intelligence to build trust
C-IQ is not about how smart we are, but how open we are to learning new conversational rituals that prime the brain for trust, partnership and mutual success, says Carina Fourie, principal consultant and transformational coach at DVT.
Availability management: what can be achieved at infrastructure level?
Providing feedback to the configuration management team to mature and improve their configuration item information is invaluable, says Alan Foley, director at MentPro.
Shifting to bots in challenging retail environment
Any IT investment should be flexible enough to adapt to dynamic market conditions and the shifting needs of customers, says Wynand Smit, CEO of INOVO.