Articles about AI

AI and the human touch: Finding the right balance in customer experience

The future of customer experience isn’t human or AI; it’s human plus AI, working together to create a faster, more intelligent and empathetic service, says Bruce von Maltitz, CEO of 1Stream.

AI’s impact on productivity and the workforce

This latest research from CompTIA is part corroboration and part exploration.

OpEd: Expect supercharged BI as AI rapidly matures

Does the rise of AI threaten the futures of those working in BI?

Predictive capabilities become survival mechanism

Planning and forecasting require cross-functional collaboration to shape a unified view of the future, grounded in shared data and strategic priorities.

Africa’s captains of industry detail digital demands

Integrating AI into processes and systems is among the top pressures African CEOs grapple with, says KPMG.

Sun International appoints gaming veteran as CTO

As its digital strategy enters execution phase, Sun International appoints Leslie Peters as chief technology and product officer.

Transforming operational efficiencies with Sage X3 and adoption of AI

4Sight has officially moved forward with Sage X3 as the backbone of JCI Mining's integrated ERP platform.

On the road to next-gen logistics: Nebula builds out future-proof capabilities

Nebula is digitally transforming operations and harnessing technologies like AI, robotics and digital twins to take the company into a new era, says Moepi Matome, CIO of Nebula.

Data foundations unlock AI potential

Speakers at a recent iOCO event said a solid data foundation is the most critical factor separating successful AI initiatives from failed experiments.

AI job cuts soar but still a tiny fraction of global workforce

While job cuts because of AI in the tech sector could reach 400 000 this year, it is a small percentage of the worldwide workforce.

Conspiracy of silence around AI ROI and shadow AI

You can't just Model Context Protocol your way to AI return on investment, but maybe AI can help you sell.

The ethics of good AI: Guardrails, governance and grey zones

Companies that govern AI thoughtfully can gain advantage without putting their business, data, or people at unnecessary risk.