Articles about automation

Powering Africa’s manufacturing with future-ready infrastructure

Manufacturers across the continent are beginning to embrace digitalisation, automation and data intelligence, says Wojtek Piorko, MD, Africa at Vertiv.

Creating a content management strategy for the AI-driven workplace

Content management isn’t just about storage – it’s a strategic enabler of efficiency, compliance and innovation.

Simplifying complexity: Why South African enterprises partner with JustSolve

JustSolve combines AI, automation, low-code and custom software development to accelerate complex delivery in what it refers to as hyperautomation.

CASA Software reveals top five reasons SA businesses require AIOps

AIOps makes complex automated decisions by collecting and analysing data, says Michael Brink, CTO of CASA Software.

Agentic AI requires meticulously prepared data foundation

South African businesses need a data fix before agentic artificial intelligence asset management can pay off.

Unlock your SME's potential: Why WhatsApp Business, chatbots are your next growth engine

WhatsApp Business and chatbots help SMEs streamline customer engagement, automate support and scale communication.

How omnichannel communication, automation are helping businesses have better conversations

There's a clear preference among modern customers for multiple options beyond phone calls when it comes to communicating with companies, says Rob Lith, chief commercial officer at Telviva.

Comfort is the enemy of growth in the channel

Doing the same thing as before is the most expensive strategy in ICT right now, says Andrew Harris, chief sales and marketing officer at DCC Technologies.

The smart way to process documents at scale

Intelligent document processing − using AI, machine learning and optical character recognition − allows information to flow directly into digital business processes.

ALNET Technologies closing the books with Sage – faster close, faster insights

Sage conducted its sixth annual global Close the Books survey, involving over 1 000 finance professionals, to uncover trends and insights into achieving faster and more accurate financial closing.

Getting frank about AI in business

AI isn’t just another tool. It’s a fundamental shift in how organisations operate, think and compete, says Philip Slimowitz, CEO of ITR Technology.

How to expand globally without compromising payroll compliance

Automating payroll calculations, tax submissions and compliance reporting improves accuracy and helps companies stay agile in the face of regulatory change, says Ian McAlister, GM at CRS Technologies.