Articles about BPO

Another large call centre dials up in Cape Town

The city welcomes global business process outsourcing player TP Group as it opens its newest call centre in the Mother City.

SoluGrowth and CrossWorkers announce strategic partnership

The partnership seeks to revolutionise IT and business outsourcing and strengthen delivery capabilities.

SA’s BPO sector adds over 8K jobs, drives export revenue

Sixty percent of these jobs are empowerment positions, with 88% of new jobs going to the country's youth.

R964m to rev up SA’s e-vehicle roadmap

The Department of Trade, Industry and Competition reprioritises R964 million for the transition to electric vehicles, in support of implementing of SA’s electric vehicle roadmap.

BPO provider opens new contact centre in Umlazi

CCI South Africa establishes a contact centre in KwaZulu-Natal’s biggest township, with plans to grow in the community.

Cape Town opens BPO ‘Sunday School’

The city opens a school to train unemployed youth and introduce them to the business process outsourcing sector.

Cape Town woos international BPO players

Officials position the city as a global site for offshore call centres, amid growing interest from the UK and US.

Generative AI threatens SA’s booming BPO job market

South African contact centre employees are worried generative artificial intelligence will steal their jobs, as the industry increasingly incorporates AI-powered agents.

TransUnion’s BPO centre targets more youth jobs

With over 700 employees currently, the credit bureau commits to further increase its local workforce this year.

Call centre hub Cape Town employs 70 000

The city anticipates further growth in business process outsourcing services, as international clients set up local presence.

TransUnion rounds up women-led exec team

Shobana Maikoo becomes head of TransUnion’s Global Capability Centre Africa, succeeding Avesh Singh.

Outsourcing the mission-critical business of payroll

The option to appoint an outsourced payroll services provider to manage this business discipline has become more attractive, says CRS Technologies.