Every South African enterprise needs a practical governance framework for safe, auditable agentic AI deployment.
With the right tools, AI agents can now do more than just answer questions – they can guide customer journeys, says Smartz Solutions.
Speakers at CEM Africa 2026 stressed that AI alone is not the key to delivering better experiences to customers.
Microsoft's new AI agents can automate accounts payable from end to end, but finance leaders must decide where to draw the line, says Claire van der Merwe, practice head for Dynamics 365 Business Central Consulting at Braintree.
Even as the workforce grapples with AI anxiety, that very technology can help solve the issue of traditional IT adoption and change management.
ITWeb TV: Agentic AI is fueling rise of the autonomous enterprise | Ep #151
AI agents are moving from assistants that fetch data to co-workers that run tasks end to end. SAP says that shift — the autonomous enterprise — rests on two things most companies underestimate: context and governance. And with mainstream ECC support ending in 2027, South African businesses are running out of room to decide. Chris Tredger speaks to Nazia Pillay, Managing Director of SAP Southern Africa #SAP #AI #ECC
Anthropic reveals three Claude AI models breached the live systems of three organisations during cyber security tests.
A second company is drawn into the rogue AI attack on Hugging Face, with Modal clarifying its cloud platform was used as a launchpad, not breached.
Local customers are realising that AI and agentic AI are likely to be a complementary technology, augmenting the work humans do, says Paul Field, professional services/managed services BU leader at CASA Software.
The company is stepping up its push into SA, betting that AI-driven credit scoring can unlock financial services for millions of people.
The organisations that will lead in AI will be those that identify their power law use cases fastest − and scale them before their competitors do.
ITWeb TV Biz speaks to JJ Milner, MD of Global Micro Solutions, on AI agents reshaping enterprise risk, compliance theatre, and proving security controls work when it matters.
Companies using Broadcom Automic Automation together with MCP can move beyond passive chatbots towards governed, high-value AI agents, says CASA Software.