Best practice in customer experience demands right mix of technologies
A combination of CX technologies can contribute to making human agents more effective by enabling them to handle several customer conversations at once instead of being focused on a single conversation.
Cloud-based unified communications a must for future workforce productivity
With VL Telecom's Business Talk solution, anyone needing to contact the company calls a single virtual landline number, which can be located in any of 65 countries worldwide.
Torque IT adapts to continue delivering the best in certified technology training
The company has expanded its face-to-face instructor-led training with virtual instructor-led training and added vendor-powered virtual sandbox environments for easy access to technology platforms.
Dimension Data achieves VMware Cloud Verified status
By achieving this status, Dimension Data is extending the VMware support it offers clients who are strategically digitalising their operations and need to manage and optimise networks.
Partners that are VMware Cloud Verified provide organisations with complete and advanced VMware Cloud technologies, along with interoperability across clouds.
Moving away from physical offices to desktops as a service
Desktops as a service is fast becoming the preferred option for many businesses as they move away from physical office spaces to remote working environments, says Troye CEO Helen Kruger.
Optimise software to improve CX in the insurance industry
Customer experience involves having efficient channels to help you build strong and lasting relationships with customers in order to generate more revenue.