Why speech analytics is a game changer for contact centres
Speech analytics can assist in determining the level of customer satisfaction based on the language used, and ensure that compliance requirements are met.
MTN, ZTE showcase Africa’s first live 5G video call
The companies successfully undertook Africa’s first live video call using 5G network technology at AfricaCom 2019.
Elbex Technologies’ intelligent video-monitoring project named Fujitsu 2019 SELECT Innovation Award winner
Elbex Technologies combined its video expertise, algorithms and intelligence with Fujitsu’s PRIMERGY servers to transform passive video surveillance information into a smart data system.
MultiChoice posts strong results with R25.7bn revenue
The pay-TV operator’s revenue goes up 4% despite facing pressure from over-the-top players.
TV streaming wars intensify as Apple TV+ launches in SA
MultiChoice’s high prices and an increasing number of unhappy customers will lead to viewers switching to the new Apple TV+, predict analysts.
Microsoft tech to combat crime in Durban’s inner city
The software giant and Durban Metro Police Service partner to introduce a smart policing system.