Contact centres relying on outdated technology are not just falling behind – they are actively losing customers, revenue and the ability to compete, says James Guthrie, founder of Smartz Solutions.
The mobile operator has been slapped with an administrative fine by the National Consumer Tribunal for contravening the Consumer Protection Act.
The City of Cape Town will no longer send printed bills via the South African postal service after 31 December.
AI agents can learn, add context and identify sentiment, says Luke Willemse, sales and marketing manager at Decisioneering.
Navigating the CX value chain
Marnitz van Heerden, Head of Customer Experience at Discovery Health, shared his views on the changing role of the CxO, measuring value against revenue and the upcoming CX Summit. Taking place at The Maslow on 5 October, the CX Summit is an unmissable event that will connect the dots between tech, employees and customers. To register, go to www.itweb.co.za/event/itweb-cx-summit-2023 today! #ITWebCX2023 #discoveryhealth #customerexperience
Advanced technologies like AI and machine learning are empowering start-ups to overcome traditional obstacles.
Instead of making significant upfront investments in infrastructure, businesses can opt for a pay-as-you-go approach, says Nazeer Adam, CEO of iMobility.
Everything, everywhere, all at once in CX
Sponsored by Verint, the ITWeb CX Summit 2023 will connect the dots between tech, employees and customers by providing insights and learnings into how to ensure that organisations reach customers where and how they want to be engaged. With an agenda that speaks to the entire CX value chain, the event - taking place on 5 October at The Maslow in Sandton - will equip organisations with the means to ensure their tech stacks and strategies bring their customers closer and keep them there. Register at itweb-cx-summit-2023/registration today! #ITWebCX2023 #verint #customerexperience
Discover the four foundational pillars to creating mobile apps that stand out and deliver impact.
Government’s plan for a national digital identity system gets the nod from home affairs minister Dr Leon Schreiber.
It is one of only two companies in South Africa to hold this certification.
Voice services are rapidly giving way to unified communication, collaborative tools and omnichannel contact centres, says BMIT.
President Cyril Ramaphosa announces plans to build the capability of the state, with technology at the heart of these reforms.