BUSINESS TECHNOLOGY MEDIA COMPANY
Companies
Sectors
Unified Communications
1:50

Use cases of video conference platform integration with IOT

Governments, healthcare providers, manufacturers and nearly every other industry vertical have found a use for Internet of things technology.

4:00
Wednesday

Everlytic turns 10

The company has evolved from being a bulk e-mail provider to providing a digital messaging platform that helps businesses communicate using e-mail, SMS and voice broadcasting.

3:10
Wednesday

AudioCodes solution: seamless unified communications environment

AudioCodes provides a full solution portfolio for Microsoft Teams Voice, says Axiz.

2:30
25 Nov

Improve your customer service with contact centre integration

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

3:40
25 Nov

2021 contact centre trends everybody should be watching

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

1:10

White paper: How disruption can transform voice channels

The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.

4:50

The future of team collaboration

IT teams must address workers’ use of multiple platforms that are not integrated with each other or with existing business applications and enterprise communications platforms.

3:30

Avaya Spaces introduces 61-participant 'concert' view

The all-in-one video collaboration platform centralises voice, video, messaging, chat and task management to improve productivity and increase employee satisfaction.

2:20
11 Nov

Remote workforces add to telco network management complexity

IBM will host an executive webinar, AI-powered IT incident resolution, on 25 November. Register today.

5:40

Huge Group makes headway in Cell C to MTN network migration

The JSE-listed holding firm migrates customers from former partner Cell C after the companies were embroiled in a financial dispute.

2:20
10 Nov

Yeastar launches new ‘PBX Plus More’ system in SA

Provider of SME PBX systems, Yeastar has introduced the new P-Series PBX system, available locally through Even Flow Distribution.

4:00

Cape Town establishes academy to boost BPO talent pool

The city officially opens its business process outsourcing academy at the College of Cape Town, as it sets out to create a talent pipeline for the fast-growing sector.