Unified Communications

Are your customers human?

By 2025, Internet of things devices will outnumber humans by more than five to one, and will be everywhere – from our fridges to our cars and the clothes we wear.


GovChat saves SASSA R7.5m through chatbot service

The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.


Intelligent GPS for the cloud contact centre

Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.


execMobile’s dual network coverage in SA and price decreases across zones

execMobile offers a local SIM with coverage on both Vodacom and MTN networks, which automatically steers to the best available network.

2 Sep

How to develop and deliver messaging solutions that enhance customer experience – fast

To be competitive, organisations must deliver effective and efficient messaging solutions across multiple communications channels, says Uffe Jes Hansen, VP MEA at SAP Digital Interconnect.

27 Aug

Vodacom boosts fight against gender-based violence

The mobile operator establishes a R5 million fund to further support survivors of gender-based violence.


Far South Networks partners with 3CX

The company welcomes a full featured 3CX software package on the Wanderbox and Com.X product lines.

20 Aug

Gmail suffers massive outage

Google-owned communication services Gmail, Google Drive and Google Meet leave millions frustrated following an outage.

Aug 14, 2020

Cisco’s revenue takes a knock

US-based networking solutions giant Cisco posts a 9% dip in its year-on-year revenue.

Aug 13, 2020

SimpliConnect takes on SA’s established ISPs

The new Internet service provider, which officially launched last year, is looking to disrupt the South African market.

Jul 28, 2020

SBCaaS for Microsoft Teams

ScopServ enables users to make calls in Microsoft Teams with end-to-end control using the SBC hosted in its cloud and its own number range.

Jul 23, 2020

Vodacom bolsters efforts to curb gender-based violence

The mobile operator plans a November launch of its gender-based violence-focused app, to help abuse victims seek help.