While an agent listens to a customer during a phone call, AI can run in parallel and search a knowledge base for answers, while allowing the agent to focus on the customer interaction.
Pick n Pay customers are now able to directly engage with the retail giant, following the introduction of its chat commerce facility available via WhatsApp.
MetroFibre certification is the global gold standard enabling digital enterprises
MEF 3.0 means SA firms get the highest standards for secure, high-speed and low-latency networks key to supporting critical business requirements, says MetroFibre's Gary Webster.
By managing a few aspects more strategically, companies can quickly see positive difference in their e-mail campaign results, says Everlytic MD JD Engelbrecht.
Cassava Technologies operates the largest independent Pan-African terrestrial fibre broadband network, covering over 300 towns and cities across Africa.
NETGEAR’s top-of-the-line, tri-band wireless access point
NETGEAR Insight Managed WiFi 6 AX6000 Tri-band is suitable for environments with open spaces where there is a need to provide connectivity to many concurrent users.