Unified Communications

Video: Euphoria superpowers small business

2Way Systems adopted a Euphoria business phone solution to aid in the business’s growth and success.

27 Jul

Video: SYNAQ introduction and services

SYNAQ delivers advanced business e-mail solutions that allow enterprises to communicate, comply and collaborate flawlessly.

22 Jul

More locals take to Cisco Webex for remote working

The networking giant sees a 30% to 40% increase in the use of its video-conferencing solution locally, as more firms opt for remote working policies.

3:10 presents Hosted PBX in the Cloud

The uncapped communications solution allows SMEs to make and take unlimited phone calls from anywhere to anywhere more affordably.


Single view of communications channels crucial to retain, grow the customer base

Telviva Omni brings formerly disparate channels back together and glues them into a seamless, single view, says Rob Lith, chief commercial officer at Telviva.

20 Jul

Internet of things: Getting the billing basics right

While the internet of things (IOT) offers huge opportunities for economic growth and job creation, IOT vendors must ensure they have a disciplined handle on costs.


Making workplace collaboration seamless for remote, hybrid teams

BUI earns a sixth advanced specialization from Microsoft as it continues to deliver customised productivity solutions for modern enterprises.


Hybrid workplace is the future

Many trends support the growing demand for a work environment that is a blend of in-office and remote workers, providing people with the flexibility to choose where and how they’ll work.


KwaZulu-Natal’s BPO sector feels brunt of unrest, looting

While some business process outsourcing operations relied on work-from-home solutions in the aftermath of the violence, others were severely impacted.

19 Jul

Zoom buys cloud contact centre firm Five9 for $14.7bn

The acquisition is expected to enhance Zoom’s enterprise presence and accelerate its growth by adding the $24 billion contact centre market.


Enghouse Vidyo bets on facial biometrics from Veridas

The integration allows agents to verify the identity of customers while conversing with them remotely, in milliseconds, and with an accuracy of more than 99.9%.

13 Jul

Take control with technology expense management

Technology expense management can drive business growth, as it takes charge of tech expense sprawl as opposed to applying fear-based cost-cutting.