Single view of communications channels crucial to retain, grow the customer base
Telviva Omni brings formerly disparate channels back together and glues them into a seamless, single view, says Rob Lith, chief commercial officer at Telviva.
Internet of things: Getting the billing basics right
While the internet of things (IOT) offers huge opportunities for economic growth and job creation, IOT vendors must ensure they have a disciplined handle on costs.
Many trends support the growing demand for a work environment that is a blend of in-office and remote workers, providing people with the flexibility to choose where and how they’ll work.
Enghouse Vidyo bets on facial biometrics from Veridas
The integration allows agents to verify the identity of customers while conversing with them remotely, in milliseconds, and with an accuracy of more than 99.9%.