Dubai World Trade Centre forms strategic video collaboration partnership with Avaya

Governments, healthcare providers, manufacturers and nearly every other industry vertical have found a use for Internet of things technology.

The company has evolved from being a bulk e-mail provider to providing a digital messaging platform that helps businesses communicate using e-mail, SMS and voice broadcasting.

AudioCodes provides a full solution portfolio for Microsoft Teams Voice, says Axiz.

To provide the best customer experience, contact centres must incorporate channels like e-mail, chat and WhatsApp to the more traditional voice platforms.

Innovation, transformation, automation – the trends of 2021 are defined by the events of 2020, which made companies take alternative approaches to customer engagement.

The state of the world’s IVRs at the start of 2020 – and how disruption can drive positive change.

IT teams must address workers’ use of multiple platforms that are not integrated with each other or with existing business applications and enterprise communications platforms.

The all-in-one video collaboration platform centralises voice, video, messaging, chat and task management to improve productivity and increase employee satisfaction.

IBM will host an executive webinar, AI-powered IT incident resolution, on 25 November. Register today.

The JSE-listed holding firm migrates customers from former partner Cell C after the companies were embroiled in a financial dispute.

Provider of SME PBX systems, Yeastar has introduced the new P-Series PBX system, available locally through Even Flow Distribution.

The city officially opens its business process outsourcing academy at the College of Cape Town, as it sets out to create a talent pipeline for the fast-growing sector.