Generational engagement preferences force contact centres to respond

SIP Print’s carrier and business customers can now deploy CallCabinet’s multi-tenant, cloud-based call recording solutions broadly across their global organisations.

The Nixxis Unified Digital Communication platform will levy no additional licence fees should an agent utilise more than one communication channel at a time.

Every person at Elingo must go through the Genesys certification and training modules process, says Karl Reed, chief solutions officer at Elingo.

A digital environment that delivers what workers need in a simple, unified way will ensure engagement and productivity, says Helen Kruger, CEO of Troye.

Jabra PanaCast is a smart panoramic-4K plug-and-play video solution that provides unique value for huddle rooms.

MTN will deliver high-performing networks to support its enterprise customers' IOT ambitions and digitisation journey, says Giovanni Chiarelli, Chief Technology and Information Officer at MTN SA.

Epsidon Technology Holdings has announce that the distribution of Avaya will move from First Distribution to Even Flow.

Businesses need to leverage technology to make customer experiences seamless across multiple touchpoints and allow them to have context-enriched conversations.

The ReadyNAS solution from Netgear is designed to help businesses protect their data by offering advanced remote access and intelligent system alerts.

Maredi Technologies helps businesses develop the right tech competencies by offering ICT solutions that are designed to give them a competitive edge.

While organisations are implementing a DevOps structure, security is of huge concern to them and must be incorporated during this transition.