Interacting through video in the contact centre

By 2025, Internet of things devices will outnumber humans by more than five to one, and will be everywhere – from our fridges to our cars and the clothes we wear.

The citizen engagement platform has handled over 400 000 queries on behalf of SASSA, saving the agency R7.5 million through its automated contact centre.

Proactively introducing new solutions and using tools such as speech and text analytics is setting a new standard in customer care, says Tanya Phillips, COO of Pivotal Data.

execMobile offers a local SIM with coverage on both Vodacom and MTN networks, which automatically steers to the best available network.

To be competitive, organisations must deliver effective and efficient messaging solutions across multiple communications channels, says Uffe Jes Hansen, VP MEA at SAP Digital Interconnect.

The mobile operator establishes a R5 million fund to further support survivors of gender-based violence.

The company welcomes a full featured 3CX software package on the Wanderbox and Com.X product lines.

Google-owned communication services Gmail, Google Drive and Google Meet leave millions frustrated following an outage.

US-based networking solutions giant Cisco posts a 9% dip in its year-on-year revenue.

The new Internet service provider, which officially launched last year, is looking to disrupt the South African market.

ScopServ enables users to make calls in Microsoft Teams with end-to-end control using the SBC hosted in its cloud and its own number range.

The mobile operator plans a November launch of its gender-based violence-focused app, to help abuse victims seek help.