While an agent listens to a customer during a phone call, AI can run in parallel and search a knowledge base for answers, while allowing the agent to focus on the customer interaction.
Combining the right technologies, people to enable the remote workforce
MTN's collaboration tools and cloud-based applications enable businesses to help keep employees on track and help them to more easily collaborate with co-workers.
OneVoice for Operator Connect from Liquid Intelligent Technologies aims to enhance collaboration in the remote/hybrid work environment by integrating traditional telephony calling within the Microsoft Teams ecosystem.
Cloud-based unified communications a must for future workforce productivity
With VL Telecom's Business Talk solution, anyone needing to contact the company calls a single virtual landline number, which can be located in any of 65 countries worldwide.